Sara Alejandro
Houston
Summary
Accomplished Collection Specialist with 2 years of experience managing overdue accounts, negotiating payment arrangements, and utilizing skip tracing techniques. Proficient in QuickBooks, ADP, and DocuSign. Strong customer service skills and proven track record in office management. Seeking opportunity to leverage skills and expertise in a collection specialist role.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Excel Motors
11.2023 - Current
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
- Secured payment plans with customers to settle overdue balances and mitigate further issues.
- Implemented skip tracing strategies and instruments to track debtors and commence collection outreach.
- Developed strong relationships with clients by providing excellent customer service during the collections process
- Identified trends in non-payment or late payments, recommending proactive measures to mitigate future risks
- Developed and maintained relationships with external agencies, such as credit bureaus and collection attorneys
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Product Expert
Bds Solutions
05.2022 - 10.2024
- Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.
- Maximized profitability by negotiating favorable contracts with suppliers, reducing production costs without sacrificing quality.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Reduced time-to-market by optimizing the product development cycle, resulting in increased revenue generation.
Administrative Assistant
TMAX Roll Ups
02.2021 - 11.2023
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Technical school - Medical Assisting
Fortis College-Houston
Houston, TX02.2016
Skills
- Data Entry
- QuickBooks
- Communication skills
- Computer Skills
- Schedule management
- Organizational skills
- Conflict resolution techniques
- Great phone etiquette
- Microsoft word
- Microsoft Outlook
- Microsoft Excel
- Proficient in Microsoft office
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Proficiency in IDMS
Timeline
Collections Specialist
Excel Motors
11.2023 - Current
Product Expert
Bds Solutions
05.2022 - 10.2024
Administrative Assistant
TMAX Roll Ups
02.2021 - 11.2023
Technical school - Medical Assisting
Fortis College-Houston
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