Sara Alvarez
San Antonio,TX
Summary
Operations/Administrative assistant with over 15 years of experience. Possess strong multitasking skills with the ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors, and service providers. Tech-savvy and efficiency-focused.
Overview
20
20
years of professional experience
Work History
SERCO-business Service Representative
SERCO
02.2023 - Current
- Serve as the liaison between employers and the SERCO-operated Workforce Centers
- Promote the services of Workforce Solutions to local employers in need of hiring qualified employees
- Exceed goals set by SERCO and the Business Service Unit
- Responsible for the coordination, development, recruitment, and outreach activities to employers in Bexar and 4 Rural Counties
- Outreach, plan events and present the YES program to Chamber of Commerce, ISD, higher education and employers
- Assist Project director with work-related duties as assigned.
SERCO-CAREER NAVIGATOR
SERCO
10.2022 - 02.2023
- Interview participants for the YES program
- Gather information for the intake process to determine eligibility
- Maintain records for the participants in compliance with SERCO’s organization
- Refer participants to education or employment goals
- Maintain detailed records in compliance with agency’s policies and procedures
- Conduct in-depth interviewing, testing and skills assessment of eligible participants for entry into career center activities
- Assist in developing materials and conduct workshops
- Attend events to outreach and or to present the program
- Perform other administrative duties as needed.
LIMITLESS SPORTS ACADEMY-OWNER, OPERATIONS MANAGER
LIMITLESS SPORTS ACADEMY
04.2019 - 10.2022
- Prepared daily, weekly and monthly reports
- Maintained schedule for court rentals, volleyball club organizations, gym rentals, athletes training
- Performed basic accounting functions including books reconciliation, invoicing, monthly budget, employee salaries
- Put together events such as tournaments, fundraisers, festivals
- Keep inventory of gym equipment, concession products, office supplies
- Hire new training coaches, contractors, vendors.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintain other duties as needed to run the gym such as maintenance and cleaning.
SWBC-INSURANCE GAP ADJUSTER/ASSET RECOVERY
SWBC
01.2005 - 01.2018
- Asset Recovery-Working with over 20 Skip tracers to repossess and resell vehicles at auction
- Analyze vehicle status for resale.
- Gap Claims Adjuster-Processed 300 + Claim
- Calculate claim proceeds in accordance with gap contract coverage by analyzing and reviewing borrower’s loan history
- Administrative duties, customer service duties.
Education
Notary Public Commission -
Notary Public Commission
San Antonio, TX04.2025
How to Start a Small Business -
Incarnate Word
San Antonio01.2022
How to Run a Small Business -
Incarnate Word
San Antonio, TX01.2022
QuickBooks Certification -
QuickBooks Intuit
Houston, TX01.2021
High School Diploma -
Edison High School
San Antonio, TX01.1998
Skills
- MS Office
- WPM: 75
- Reporting
- Excel
- Poised under pressure
- Managing Vendor Accounts
- Payroll
- Budgeting
- Bilingual-English/Spanish
Database Management
Payment Acceptance
Calendar Management
Problem-solving abilities
Computer Proficiency
Spreadsheets
Organization
Database Maintenance
Customer Relations
Customer Support
Characteristics
- Strong interpersonal & communication skills
- Problem Solving
- Meticulous attention to detail
- Poised under pressure
- Excellent Organizational Skills
- Ability to work collaboratively as part of a team
Timeline
SERCO-business Service Representative
SERCO
02.2023 - Current
SERCO-CAREER NAVIGATOR
SERCO
10.2022 - 02.2023
LIMITLESS SPORTS ACADEMY-OWNER, OPERATIONS MANAGER
LIMITLESS SPORTS ACADEMY
04.2019 - 10.2022
SWBC-INSURANCE GAP ADJUSTER/ASSET RECOVERY
SWBC
01.2005 - 01.2018
Notary Public Commission -
Notary Public Commission
How to Start a Small Business -
Incarnate Word
How to Run a Small Business -
Incarnate Word
QuickBooks Certification -
QuickBooks Intuit
High School Diploma -
Edison High School
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