SARA AMOUSSI
Galloway
Summary
Detail-oriented and resourceful professional with 7 years of experience in customer service, administrative support, claims processing, inbound/outbound calls, and project coordination. Adept at managing multiple tasks simultaneously, providing exceptional customer support, and ensuring smooth operational flow in fast-paced environments. Proven ability to handle sensitive information, resolve complex issues, and collaborate with cross-functional teams to achieve organizational goals. Strong communication skills, excellent problem-solving abilities, and a commitment to delivering high-quality results. Seeking a remote position where I can leverage my skills in [customer service, administrative support, payment processing, claims, project coordination] to contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant IT Project Manager
Neuberger Berman
04.2023 - 12.2024
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Planned, designed, and scheduled phases for large projects
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Maintained open communication by presenting regular updates on project status to stakeholders
- Identified plans and resources required to meet project goals and objectives
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Improved stakeholder communication, enhancing transparency throughout the project lifecycle.
Business Analyst Intern
FDM Group
08.2022 - 04.2023
- Extensive knowledge of project life cycle, and adept at creating and transforming business requirements into functional requirements utilizing Scrum and Agile values
- Strong communication, documentation, and analysis skills
- Collaborated with stakeholders to define and elicit specifications and business analysis requirements for assigned project or company initiatives
- Ensured that all requirements support delivery of business value and performed gap analysis to identify areas of improvement for better value to stakeholders
- Designed and developed wireframes, process maps, use case diagrams, stakeholder context diagrams and Entity Relationship Diagrams
- Managed and tracked the status of requirements throughout the project life cycle and utilized analytical skills to gather, organize, manipulate and interpret data
Lead Pharmacy Technician/Customer Service Representative
Walgreens Pharmacy
06.2021 - 05.2022
- Performed various pharmacy operational activities including measuring, counting, and filling valid prescriptions complying with Walgreens procedures and standards
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
Marketing and Distribution Coordinator
Karpuzi's LLC
10.2020 - 06.2021
- Implemented and executed strategic marketing plans for a small business
- Sourced suppliers and negotiated advantageous rates on track with company's budget and goals
- Delivered strategic plans and contributed to evaluation and analysis of business objectives with Excel
- Organized financial reporting, scheduling and inventory management to ensure on time delivery and excellent customer service
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
Patient Care Associate- Nursing Support
Atlanticare Regional Medical Center
07.2020 - 10.2020
- Maximized patient preventative care, alongside healthcare professionals, through daily activities, performing medical tasks, monitoring health conditions, and applying emergency procedures
- Documented residents' mental status, sleep and eating patterns in medical records internal system to comply with healthcare policy and ensure proper care
- Provided personalized care to improve patient satisfaction and quality of life
Fine Jewelry Customer Sales Representative
Boscov's Department Store
05.2018 - 06.2020
- Demonstrated expert skills in sales, marketing, negotiation, and a customer-service results-oriented approach through a comprehensive knowledge of inventory collection
- Well-organized with a track record of meeting sales quota displaying self-motivation and initiative to achieve company goals
- Met all sales goals by suggesting jewelry designs based on customer needs using knowledge of gems, precise cuts, clarity, and color of diamonds, and precious metals and watches
- Managed inventory for quality control ensuring all valuables are accounted for and kept in designated safe
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
B.S - BIOLOGICAL SCIENCES (PRE-MED)
STOCKTON UNIVERSITY
Galloway06-2022
Skills
- Office Administration
- Attention to detail
- Customer Service
- Highly organized
- Critical thinking
- Complex problem solving
- Writing reports
- Records Management
- Self-starter
- Great communication skills
- Technology skills
- Data entry
- Call center operations
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
- Data collection
- Coordination
- Office administration
- Time management
- Documentation and reporting
- Prioritization
- Computer skills
- Customer relationship management (CRM)
Certification
- Google Coursera's Project Management
- Google Coursera's Data Analysis
Timeline
Assistant IT Project Manager
Neuberger Berman
04.2023 - 12.2024
Business Analyst Intern
FDM Group
08.2022 - 04.2023
Lead Pharmacy Technician/Customer Service Representative
Walgreens Pharmacy
06.2021 - 05.2022
Marketing and Distribution Coordinator
Karpuzi's LLC
10.2020 - 06.2021
Patient Care Associate- Nursing Support
Atlanticare Regional Medical Center
07.2020 - 10.2020
Fine Jewelry Customer Sales Representative
Boscov's Department Store
05.2018 - 06.2020
- Google Coursera's Project Management
- Google Coursera's Data Analysis
B.S - BIOLOGICAL SCIENCES (PRE-MED)
STOCKTON UNIVERSITY
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