Sara Amrock
Bridgewater,MA
Summary
Accomplished Medical Records Manager with a proven track record at Bridgewater State Hospital - Wellpath, enhancing documentation policies and improving performance. Expert in Microsoft Excel and adept at management, I spearheaded quality assurance initiatives, achieving significant compliance advancements. Skilled in fostering team collaboration, I excel in streamlining processes and safeguarding patient information integrity.
Overview
10
10
years of professional experience
Work History
Medical Records Manager
Bridgewater State Hospital - Wellpath
Bridgewater, MA
10.2018 - Current
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Liaised with nursing staff to discuss medical records and budget issues.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Oversite of the daily operations of the Medical Records Department
- Supervise Medical Record Clerks
- Certify medical records as true and complete to present as evidence in court
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Any and all other office responsibilities asked of me
Intake & Scheduling Specialist
Caretenders VNA
Braintree, MA & Bourne, MA
03.2015 - 10.2018
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Reviewed and validated patient insurance eligibility
- Documented calls and appointments using HomeCare HomeBase.
- Maintained/ordered office and medical supplies for patient care.
- Responded and triaged calls as received.
- Scheduled clinicians for weekend home visits.
Clinical Quality Abstractor
Cambridge Health Alliance
Cambridge, MA
05.2014 - 03.2015
- Participated in quality improvement initiatives to improve patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted research and developed evidence-based clinical guidelines.
- Assisted in development and implementation of new clinical programs.
- Provided clinical oversight and support to health care teams.
- Monitored and maintained clinical supplies, materials and inventory.
- Identified clinical risks and took appropriate preventative actions.
Education
Bachelor of Science - Healthcare Management
Ashworth College
Norcross, GA10.2024
No Degree - Medical Office Assistance
Lincoln Technical Institute
Brockton11.2012
Skills
- Microsoft Excel, PowerPoint, Word
- Typing 95 wpm
- Quality Assurance
- Management
- Software Troubleshooting
- Medical Records
- Clerical Experience
Timeline
Medical Records Manager
Bridgewater State Hospital - Wellpath
10.2018 - Current
Intake & Scheduling Specialist
Caretenders VNA
03.2015 - 10.2018
Clinical Quality Abstractor
Cambridge Health Alliance
05.2014 - 03.2015
Bachelor of Science - Healthcare Management
Ashworth College
No Degree - Medical Office Assistance
Lincoln Technical Institute