Sara Anderson
Clearwater,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Operational Customer Support Specialist
TeamViewer
10.2023 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Senior Customer Support Specialist
TeamViewer
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Customer Satisfaction Representative
TeamViewer
02.2019 - 02.2021
- Maintained use of clear communication skills and effective listening to handle an exceptional amount of incoming call volume to provide a quality customer satisfaction experience
- Provided a level of leadership and confidence for newer staff to feel comfortable asking for guidance and assistance with conflict resolution prior to having to go to a senior or escalate further
- Meet and attempt to always exceed expectations pertaining to quality and quantity of support.
- Handled customer inquiries and suggestions courteously and professionally.
Patient Advisor
Straighten Up Orthodontics
05.2017 - 02.2019
- Utilized a combination of leadership, decision-making, and ability to work under pressure to ensure patients have a high level of comfort and customer care
- Successfully handled day-to-day clerical/receptionist duties, with exceptional ability to handle tough customer care calls, while maintaining positive relationships with patients
- Efficiently submitted and followed-up on insurance claims
- Provided computer IT support to office staff, including solving low-tier computer issues, installation of all office hardware and software, and perform routine computer updates and maintenance.
Cashier Lead/Sales Associate
Bath & Body Works
02.2014 - 04.2017
- Successfully helped manage all functions of the cashier department including customer relations and team organization and provided guidance when necessary
- Maintained an exceptional sales record throughout my time on the sales floor
- Helped train both new and existing staff on day-to-day operations and specific job duties.
Office Manager/Leasing Agent
Lake in the Pines Apartments
04.2015 - 11.2016
- Ensured the highest levels of satisfaction for both leaseholders and potential leaseholders
- Lead a team of four leasing agents to perform at the highest rate of both success and satisfaction
- Prepared and checked all necessary legal documentation for both move ins, move outs and etc
- Met and exceeded expectations of the company's leasing agent standards
- Extensive Yardi Knowledge
Customer Care Representative
Crazy Shirts
02.2012 - 04.2013
- Successfully extended courteous and timely customer care assistance via telephone as well as through digital communications
- Met and exceeded data entry expectations.
Consumer Support Technician
Sunbelt Software
03.2010 - 12.2010
- Successfully served as a support technician assisting with computer related issues both via telephone and digital communications
- Assisted in training new hires on day-to-day operations and specific job duties.
Activities Coordinator
The Oaks of Clearwater
03.2006 - 01.2010
- Acted as a receptionist when needed and completed various secretarial duties
- Responsible for the planning and executing day to day activities for resident enjoyment and satisfaction
- Created monthly activity calendars as well as newsletters for residents.
Education
AA Degree -
St. Petersburg College
Clearwater, FL01.2012
High School Diploma -
Clearwater High School
Clearwater, FL01.2008
Skills
- Excellent problem-solving skills that help detect and analyze a problem and find solutions
- Proficient knowledge in computers (CRM, Microsoft, etc)
- Technical Troubleshooting
- Quality Assurance
- TeamViewer Product Knowledge
- Ability to extend courteous, friendly and timely services to customers
References
Tania Carrion, Supervisor, Bath & Body Works, 910.728.0983 Suzi Goodness, Supervisor, Crazy Shirts, 808-398-3966 Edward Pattay, District Manager, Lake in the Pines Apartments, 201.572.0644 Jason Todd, Supervisor, GFI/Sunbelt, 727.804.2207
Timeline
Operational Customer Support Specialist
TeamViewer
10.2023 - Current
Senior Customer Support Specialist
TeamViewer
02.2021 - Current
Customer Satisfaction Representative
TeamViewer
02.2019 - 02.2021
Patient Advisor
Straighten Up Orthodontics
05.2017 - 02.2019
Office Manager/Leasing Agent
Lake in the Pines Apartments
04.2015 - 11.2016
Cashier Lead/Sales Associate
Bath & Body Works
02.2014 - 04.2017
Customer Care Representative
Crazy Shirts
02.2012 - 04.2013
Consumer Support Technician
Sunbelt Software
03.2010 - 12.2010
Activities Coordinator
The Oaks of Clearwater
03.2006 - 01.2010
AA Degree -
St. Petersburg College
High School Diploma -
Clearwater High School
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