Sara Anderson
Saint Paul,MN
Summary
Proven Patient Coordinator with a track record of enhancing front office operations at Summit Orthopedics, Ltd by improving efficiency and patient service. Expert in insurance verification and skilled in empathetic patient interaction. Demonstrated ability to maintain confidentiality and manage electronic records, contributing to streamlined healthcare delivery.
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
24
24
years of professional experience
Work History
Patient Coordinator
Summit Orthopedics, Ltd
10.2008 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Health Unit Coordinator
United Hospital
08.2001 - 10.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Education
Bachelor of Science - Human Development And Family Studies
University of Wisconsin Stout
Menomonie, WISkills
- Insurance verification
- Analytical Problem Solving
- Effective Calendar Management
- Professionalism and ethics
- Patient confidentiality
- Electronic records management
- Workflow coordination
- Office administration
- Multidisciplinary team collaboration
- Healthcare industry
Timeline
Patient Coordinator
Summit Orthopedics, Ltd
10.2008 - Current
Health Unit Coordinator
United Hospital
08.2001 - 10.2008
Bachelor of Science - Human Development And Family Studies
University of Wisconsin Stout
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