Sara Anderson

Verified passports, citizenship, fingerprints, and photos for client airport screening under TSA Pre Check program.
Conducted thorough assessments to ensure compliance with security regulations.
Facilitated efficient processing of applicants through meticulous documentation review.
Collaborated with airport personnel to streamline client screening operations.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Oversaw staff performance evaluations and provided constructive feedback to support professional development.
• Coordinated logistics, including product launches or seasonal sales promotions, contributing to their overall success in meeting targeted goals.
• Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
• Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
• Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
• Assessed sales data to identify trends and adjust marketing strategies accordingly for improved revenue growth.
• Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
• Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
• Created a positive work environment by effectively resolving employee conflicts and fostering teamwork among staff members.
• Implemented loss prevention measures, significantly reducing instances of theft and shrinkage in the store.
• Analyzed competitor offerings to differentiate our brand from others within the market space.
• Streamlined store operations by optimizing staff scheduling and task delegation.
• Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
• Boosted store sales by developing and implementing effective merchandising strategies.
• Implemented employee recognition programs to boost morale and encourage high-quality customer service from the staff members.
• Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
• Handled escalated customer complaints with professionalism which resulted in customer retention.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
• Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
• Utilized Sears POS System to check item availability in store inventory.
• Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
• Utilized SearsPOS System to check item availability in store inventory.
• Relayed information regarding current store promotions, sales and special events to customers.
• Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
• Operated store equipment to promote safety and reduce injury.
• Maintained product knowledge to assist and educate customers on options available.
• Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
• Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
• Explained benefits and features of warranty programs, resulting in consistent add-on sales
• Drove team revenue totals by bringing in top sales numbers.
• Implemented effective merchandising strategies that showcased products in a visually appealing manner, enticing prospective buyers.
• Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
• Facilitated successful delivery of appliances by coordinating logistics between warehouse staff, delivery drivers, and customers.
• Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
• Proactively sought opportunities for continuous learning and skill enhancement attending relevant training workshops and seminars.
• Boosted sales by effectively showcasing appliance features and benefits to customers.
• Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
• Stayed up-to-date on emerging trends within the appliance industry by attending trade shows and conferences.
• Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
• Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
• Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
• Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
• Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.