Summary
Overview
Work History
Education
Skills
Timeline
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Sara Angelo

Kingman,Arizona

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

16
16
years of professional experience

Work History

Coffee Shop Owner and Barista

Mt Cup Coffee
01.2021 - Current
  • Increased customer satisfaction by implementing new menu items based on feedback and market trends.
  • Streamlined operations for efficiency by optimizing employee scheduling and task allocation.
  • Enhanced the overall aesthetic of the coffee shop, resulting in positive reviews and increased foot traffic.
  • Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
  • Improved employee retention through comprehensive training programs and fostering a supportive work environment.
  • Maintained a clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
  • Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
  • Conducted regular maintenance checks on equipment to ensure optimal functionality, reducing downtime due to malfunctions.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Barista

Firehouse Coffee Co
01.2008 - 12.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.

Dental Assistant

Dr. Hyneman Dental
06.2011 - 01.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.

Education

No Degree - Dental Assisting

Mohave Community College
Bullhead City, AZ
05.2011

High School Diploma -

Mohave High School
Bullhead City, AZ
05.2009

Skills

  • Decision-making
  • Brand building
  • Marketing strategy
  • Conflict resolution
  • Multitasking
  • Staff training
  • Team leadership
  • Customer service excellence
  • Time management

Timeline

Coffee Shop Owner and Barista

Mt Cup Coffee
01.2021 - Current

Dental Assistant

Dr. Hyneman Dental
06.2011 - 01.2016

Barista

Firehouse Coffee Co
01.2008 - 12.2020

No Degree - Dental Assisting

Mohave Community College

High School Diploma -

Mohave High School

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Sara Angelo