Sara-Ann Pierson
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Service Manager
Ross Garbarino State Farm
11.2018 - Current
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Researched, resolved and followed through customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and offered unique discount options to drive interest in new product lines.
- Kept accurate records to document customer service actions and discussions.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
Event Hostess
Le Chein Brewing Company
11.2020 - Current
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Supported marketing efforts by actively engaging with guests on social media platforms before, during, and after events.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.
- Contributed to increased repeat business by consistently delivering memorable experiences for clients and their guests.
Front of the House Manager
Phil's Oyster Bar & Seafood Restaurant
10.2016 - 11.2018
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Recruited, hired and trained serving staff to maintain competent workforce.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
Service Staff Manager
Sammy's Grill
04.2015 - 04.2016
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Reduced employee turnover through effective conflict resolution strategies and open communication channels.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Optimized inventory management processes through meticulous tracking and forecasting methods to minimize stock shortages or overages.
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
- Provided staff with support and training to achieve top client satisfaction.
Bartender
Happy's Irish Pub
12.2009 - 04.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Coyote Blues
08.2009 - 01.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Reginelli's Pizzeria
01.2008 - 08.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pharmacy Technician
Medicine Shoppe Pharmacy
06.2008 - 12.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician
Louisiana State University Medical Center
08.2007 - 06.2008
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Front Desk Assistant
James Drug Store
04.2007 - 08.2007
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
No Degree - Kinesiology
Louisiana State University And A&M College
Baton Rouge, LASkills
- Sales Presentations
- Client acquisition
- CRM Software
- Sales operations
- Customer Service
- Problem-Solving
- Time Management
- Decision-Making
- Adherence to high customer service standards
- Relationship Building
- Training and mentoring
- Team Building and Leadership
- Customer-focused
Certification
- Property & Casualty Insurance License
- Life & Health Insurance License
Timeline
Event Hostess
Le Chein Brewing Company
11.2020 - Current
Sales and Service Manager
Ross Garbarino State Farm
11.2018 - Current
Front of the House Manager
Phil's Oyster Bar & Seafood Restaurant
10.2016 - 11.2018
Service Staff Manager
Sammy's Grill
04.2015 - 04.2016
Bartender
Happy's Irish Pub
12.2009 - 04.2015
Server
Coyote Blues
08.2009 - 01.2010
Pharmacy Technician
Medicine Shoppe Pharmacy
06.2008 - 12.2012
Server
Reginelli's Pizzeria
01.2008 - 08.2008
Pharmacy Technician
Louisiana State University Medical Center
08.2007 - 06.2008
Front Desk Assistant
James Drug Store
04.2007 - 08.2007
No Degree - Kinesiology
Louisiana State University And A&M College
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