Sara-Ann Ransford
Flat Rock
Summary
An enthusiastic team player able to learn new process, procedures and programs quickly. Desiring to leverage education and experience to take on new challenges with an established organization.
Overview
12
12
years of professional experience
Work History
Financial Clearance Representative
Corewell Health
07.2023 - Current
- Handled patient complaints quickly and professionally to restore customer confidence.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive patient relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to patient questions via telephone regarding insurance benefits and estimate costs of procedures.
Employee Benefits QA
Kapnick Insurance Group
12.2011 - 07.2019
- Gathered data from carrier sites for reporting purposes.
- Analyzed carrier invoices to endure the final rates sold.
- Retrieved Schedule A's and other required data for form 5500's.
- Policy maintenance in Applie EPIC.
- Building and maintaining benefir guides.
- Distributed payments for client's flex claims in a precise and timely manner.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Assistant Store Manager
DEB
05.2012 - 12.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted customers with a friendly and welcoming attitude.
Education
High School Diploma -
Monroe High School
Monroe, MI06.2008
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Account Servicing
Timeline
Financial Clearance Representative
Corewell Health
07.2023 - Current
Assistant Store Manager
DEB
05.2012 - 12.2012
Employee Benefits QA
Kapnick Insurance Group
12.2011 - 07.2019
High School Diploma -
Monroe High School
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