Sara Araujo Silva
Marlborough,MA
Summary
Proven track record in enhancing financial accuracy and customer loyalty at Herb Chambers BMW Of Sudbury, exceptional relationship-building skills. Increased sales targets by over 20% through strategic leadership and performance optimization. Demonstrates a commitment to excellence and a results-driven approach, with a focus on achieving employer-desired outcomes.
Overview
6
6
years of professional experience
Work History
Accounts Payable & Receivables Accountant
Herb Chambers BMW Of Sudbury
03.2024 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, deposits and wage allocations, cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Customer Service Concierge
Herb Chambers BMW Of Sudbury
03.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by efficiently prioritizing tasks and delegating responsibilities within the team.
- Streamlined communication channels for improved customer service experience and faster issue resolution.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Bartender
Citizen Public House & Oyster Bar
04.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Server/Bartender
P.F. Chang's Bistro
04.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Department Sales Manager
Urban Outfitters, Inc.
08.2018 - 04.2021
- Managed budget allocation for the department, ensuring optimal resource utilization without compromising quality or customer satisfaction levels.
- Mentored junior sales staff, providing guidance on best practices and techniques for achieving individual and departmental objectives.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and implementing corrective measures when necessary.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability for customers.
- Oversaw daily operations of the department to ensure efficient use of resources, timely completion of tasks, and adherence to company policies.
- Enhanced department sales performance by implementing effective sales strategies and building a strong team of sales associates.
- Performed administrative duties such as staff scheduling payroll, hiring, answering telephones and responding to emails.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
Style Team Leader
Target
06.2019 - 06.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Associate of Arts - Interior Design
Massachusetts Bay Community College
09.2024
High School Diploma -
Framingham High School
06.2018
Skills
Relationship Building
3D rendering software
Interior design
Goals and performance
AutoCAD proficiency
Design process
Photography
Product Merchandising
Payment Collection
Trilingual
Timeline
Accounts Payable & Receivables Accountant
Herb Chambers BMW Of Sudbury
03.2024 - Current
Customer Service Concierge
Herb Chambers BMW Of Sudbury
03.2023 - 03.2024
Bartender
Citizen Public House & Oyster Bar
04.2022 - 03.2023
Server/Bartender
P.F. Chang's Bistro
04.2021 - 01.2023
Style Team Leader
Target
06.2019 - 06.2020
Department Sales Manager
Urban Outfitters, Inc.
08.2018 - 04.2021
Associate of Arts - Interior Design
Massachusetts Bay Community College
High School Diploma -
Framingham High School
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