Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sara Archer

Oklahoma City

Summary

Store Manager with extensive experience in sales and leadership. Proven ability to coach and develop staff, fostering a culture of advancement and engagement. Expertise in optimizing operations to enhance customer experience and drive revenue growth through effective marketing strategies.

Overview

9
9
years of professional experience

Work History

Personal Banker

Great Plains Bank
Moore
01.2024 - Current
  • Identified and reported potential fraud risks to management, enhancing security measures.
  • Provided guidance on effective utilization of online banking tools for client benefit.
  • Cross-sold banking products, including credit cards, loans, and investments, to boost revenue.
  • Reviewed account accuracy and compliance with regulations to ensure operational integrity.
  • Participated in training sessions to stay updated on new banking products and services.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Developed strong relationships with clients to enhance sales opportunities and branch loyalty.
  • Conducted account openings and closings while advising customers on sound financial decisions.

General Manager

Forever 21
Oklahoma City
04.2021 - 11.2023
  • Supervised receiving, stocking, merchandising, and display maintenance to ensure operational efficiency.
  • Recruited, hired, trained, and evaluated staff to develop a high-performing team.
  • Resolved customer complaints swiftly to enhance customer satisfaction and loyalty.
  • Implemented policies and procedures aligned with company guidelines to improve operations.
  • Inspected store premises regularly to maintain cleanliness and safety standards.
  • Scheduled employee shifts to meet store operational needs effectively.
  • Organized promotional activities that increased customer traffic and boosted sales.
  • Developed systems for tracking sales data and analyzing trends to maximize profits.

Store Manager

Rue 21
Oklahoma City
11.2016 - 04.2021
  • Executed daily store operations, including opening, closing procedures, and cash handling.
  • Maintained precise records of employee performance reviews to support evaluations.
  • Conducted regular price checks to ensure competitiveness in pricing strategies.
  • Developed and implemented weekly work schedules for store personnel efficiency.
  • Recruited, trained, and supervised new employees to enhance team capabilities.
  • Prepared monthly reports detailing sales figures, expenses, and profit margins.
  • Analyzed sales data to identify trends and adjust strategies for improved profitability.
  • Resolved customer complaints promptly, fostering trust and encouraging repeat business.

Education

Associate of Arts - Fashion Design

BPCC
Bossier City, LA
05-2014

Skills

  • Fraud detection and prevention
  • Product cross-selling and upselling
  • Regulatory compliance
  • Customer service and satisfaction
  • Client relationship management
  • Account management
  • Sales tracking and growth
  • Staff training and development
  • Team leadership and collaboration
  • Conflict resolution skills
  • Data analysis and reporting
  • Operational efficiency strategies
  • Cash handling expertise
  • Verbal and written communication skills

Affiliations

  • I like to Craft and Sew in my spare time.
  • Travel when I can
  • White water Rafting

References

References available upon request.

Timeline

Personal Banker

Great Plains Bank
01.2024 - Current

General Manager

Forever 21
04.2021 - 11.2023

Store Manager

Rue 21
11.2016 - 04.2021

Associate of Arts - Fashion Design

BPCC

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