Sara Armenta
Lawndale,CA
Summary
Dynamic Patient Care Coordinator with a proven track record at Private Eyes Optometry, adept at enhancing patient satisfaction through effective appointment scheduling and critical thinking. Skilled in HIPAA compliance and insurance verification, I excel in fostering communication between patients and providers, ensuring exceptional care delivery and streamlined operations.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Private Eyes Optometry
12.2015 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Explained processes and operated equipment for Type testing.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Optician
Lisa A. Hopkins OD
12.2009 - 11.2015
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Aided in selection of eyeglass frames based on customer preferences.
Optician
Sterling Optical
10.2006 - 12.2009
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Cashier
Target
10.2004 - 10.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Education
Optician
American Career College
CA09.2006
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Insurance verification
- Attention to detail
- Patient care coordination
- Patient care
- Verbal and written communication
- Patient records management
- Patient documentation
- Goal setting
Timeline
Patient Care Coordinator
Private Eyes Optometry
12.2015 - Current
Optician
Lisa A. Hopkins OD
12.2009 - 11.2015
Optician
Sterling Optical
10.2006 - 12.2009
Cashier
Target
10.2004 - 10.2006
Optician
American Career College
Similar Profiles
Leah HaverkampLeah Haverkamp
Optical Technician/Aide at Modern Eyes OptometryOptical Technician/Aide at Modern Eyes Optometry
Sayed Hom-SadatSayed Hom-Sadat
Optometric Technician at City Eyes OptometryOptometric Technician at City Eyes Optometry
Aya KarimAya Karim
Receptionist Administrator at Modern Eyes OptometryReceptionist Administrator at Modern Eyes Optometry