Sara Armstrong
Kimberley,Nottingham
Summary
Accomplished professional with extensive experience in billing, invoicing, and debt collection. Proficient in Sage Payroll Software and Microsoft Office, with a strong background in customer service and complaints handling. Demonstrated expertise in team management, quality checking, and system and processes training. Adept at document scanning and ensuring operational efficiency. Committed to leveraging skills to enhance organisational performance and customer satisfaction.
Overview
22
22
years of professional experience
Work history
Part-time Administrator
TGJ Contracting LTD
Kimberley, Nottingham
2020.06 - 2025.02
- Coordinated transportation jobs with the collection and delivery contact to ensure prompt and satisfactory vehicle movements
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Ensured meticulous bookkeeping practices, maintaining a high level of organisation.
- Handled invoicing tasks for prompt payment collection.
- Managed credit control procedures effectively, reducing the incidence of bad debts significantly.
Temporary Retail Assistant
Card Factory
Kimberley, Nottingham
2020.12 - 2020.12
- Cash handling
- Customer service
- Stock replenishment
- Managed customer lines for minimum wait times and high satisfaction.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Document Administrator
Northgate Public Services
Bulwell, Nottingham
2015.09 - 2016.06
- Preparation & Scanning - preparation & repair of paper documents to enable them to be scanned by me and the digital copy sent over to the client
- Team Management - This involves organising the daily workload for both the Preparation & Scanning Teams, the handling of emergency file requests & quality checking of the scanning teams' work
- I created & maintained a new tracker which was then adopted by the rest of the office
- I implemented a new feedback system to identify training needs and to recognise excellent work
- Streamlined processes to improve operational efficiency.
- Enhanced team morale by implementing regular feedback sessions.
- Facilitated training programmes to enhance team skills.
Sales Assistant
House of Claridge
2015.05 - 2015.08
- Completing applications for stall permits for the fairs
- Set up of the order, payment & receipt system used at the county fairs
- Customer Services
- Set up & clear down of the sales stall
- General sales assistant
Customer Service Specialist
Eon Energy
2004.03 - 2015.04
- Inbound sales and debt collection
- Meter Enquiries & Exchanges
- Most
- Business and prepayment Call Centre
- Billing
- Training - training of new & existing colleagues
- Creation of training guides
- Creation of work guides and standardised note templates
Nursery Assistant
Hollies Day Nurseries
2003.06 - 2004.02
- Supervision of the children in the preschool room
- Setting up & checking daily activities
Education
NVQ Level 2 - Sage Computerised Payroll for Business
Activate Online Learning
2024.09 -
NVQ Level 2 - Business Administration
Bridgewater & Taunton College
2020.01 - 2020.09
GCSE - secondary Qualification
Ellis Guilford Secondary School
Skills
- BILLING
- INVOICING
- SAGE PAYROLL SOFTWARE
- DEBT COLLECTION
- CUSTOMER SERVICE
- CUSTOMER COMPLAINTS HANDLING
- DOCUMENT SCANNING
- TEAM MANAGEMENT
- QUALITY CHECKING
- MICROSOFT OFFICE
- SYSTEM AND PROCESSES TRAINING
Timeline
NVQ Level 2 - Sage Computerised Payroll for Business
Activate Online Learning
2024.09 -
Temporary Retail Assistant
Card Factory
2020.12 - 2020.12
Part-time Administrator
TGJ Contracting LTD
2020.06 - 2025.02
NVQ Level 2 - Business Administration
Bridgewater & Taunton College
2020.01 - 2020.09
Document Administrator
Northgate Public Services
2015.09 - 2016.06
Sales Assistant
House of Claridge
2015.05 - 2015.08
Customer Service Specialist
Eon Energy
2004.03 - 2015.04
Nursery Assistant
Hollies Day Nurseries
2003.06 - 2004.02
GCSE - secondary Qualification
Ellis Guilford Secondary School