Summary
Overview
Work History
Education
Skills
Accomplishments
Community Involvement
Timeline
Generic

Sara Arnold

Newport,PA

Summary

Professional Summary: Passionate and motivated Customer Account Executive skilled in data analysis and interpretation. Empowered diverse leader adept at creating relationships and fostering growth. Committed to achieving high levels of customer satisfaction and exceeding aggressive business goals. Prioritizing the transformation of the customer experience while teaching and instilling an exciting company philosophy is my ultimate desire.

Overview

22
22
years of professional experience

Work History

Team Lead/Customer Account Executive/Retention

Comcast Cable Communications, Inc.
08.2013 - Current
  • Team Lead for call center/retention department.
  • Coach and develop new hires as well as existing associates enhancing their value to the departments and company, by utilizing side by side and presentations.
  • Proactively learn new technologies with Comcast products developing knowledge of features, benefits and services of cable, internet and telephone products and effectively communicating to customers.
  • Assist in all aspects of service to include billing, technical support, troubleshooting, customer retention, upgrades, new installations, and downgrades while maintaining effective relationships with customers.
  • Demonstrate exceptional customer service and strong problem-solving skills with the ability to maintain composure in stressful situations; able to manage and diffuse angry or irate customers.
  • Successfully and consistently exceeds established goals and performance metrics.
  • Network with Comcast managerial staff and Business Partners to improve internal and external processes to assist customers.
  • Worked with billing conversions entering data, from one billing system to new existing system
  • Data analysis and interpretation
  • Increased revenue with upselling strategies tailored to individual customer needs.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Consistently met or exceeded sales targets through effective account management techniques.
  • Asses customers needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Analyzed past sales data and team performance to develop realistic sales goals.

Office Manager

R.E. Smith & Son Inc.
01.2002 - 01.2011
  • Answered customer inquiries regarding past payments and accounts.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Assisted other administrative professionals with basic office tasks.
  • Spoke with clients regarding delinquent accounts.
  • Resolved minor billing issues.
  • Handled customer questions and complaints with professional courtesy.
  • Oversaw training of new hires in the office.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Education

BS in Business -

Capella University
Minneapolis, MN
06.2023

Skills

  • Customer Service
  • Proficient in Microsoft Word, Excel, and Outlook
  • Time management
  • Teamwork
  • Leadership
  • Problem solving
  • Professional phone skills
  • Customer needs assessment
  • Data analysis and interpretation
  • Efficiently trained in all aspects of Microsoft Office applications
  • Data entry
  • Production Monitoring
  • Performance Monitoring
  • Trend Tracking
  • Regulatory Compliance
  • Analytical Thinking

Accomplishments

Elite

  • Obtained in April 2019


NED Future Leadership Program

  • Obtained in 2022

Community Involvement

Volunteer- Greenwood Newport Midget Football Association 2014-President

Timeline

Team Lead/Customer Account Executive/Retention

Comcast Cable Communications, Inc.
08.2013 - Current

Office Manager

R.E. Smith & Son Inc.
01.2002 - 01.2011

BS in Business -

Capella University

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Sara Arnold