Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Asencio

Glendale

Summary

Dedicated and results-oriented General Manager with seven years of experience in leading high-performing teams to success. Known for leadership, strategic planning, and operational excellence. Adept at optimizing processes, enhancing productivity, and fostering a culture of accountability to achieve business objectives. Proven track record of driving revenue growth, leadership promotions and training teams to deliver exceptional customer experiences. Skilled in building strong cross-functional relationships and inspiring teams to exceed performance targets. Seeking a rewarding role to leverage expertise in driving operational excellence and contributing to the long-term success of the company.

Overview

6
6
years of professional experience

Work History

General Manager

Abercrombie & Fitch
Arcadia, CA
05.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Created schedules and monitored payroll to remain within budget. Utilized state work rules daily.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Recruited, interviewed and hired qualified staff for open positions.

Store Manager

Abercrombie & Fitch
Arcadia
11.2019 - 05.2022
  • Trained and mentored associates to teach daily tasks and procedures.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Assistant Manager

Abercrombie & Fitch
Arcadia, CA
08.2018 - 11.2019
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Provided guidance and support to part time staff members and junior managers on daily tasks, projects and objectives
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed new hire paperwork and used I-9 Employment Eligibility Verification Form, Abercrombie & Fitch legal required forms and went over California state work rules.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Service and Engagement Team Lead

Target
Chino, CA
01.2018 - 07.2018
  • Developed and implemented a comprehensive onboarding program for new team members.
  • Provided guidance to team members on performance issues, providing feedback when necessary.
  • Handled customer inquiries and complaints in a professional manner.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Bachelor of Science - Finance, Real Estate & Law

California State Polytechnic University, Pomona
Pomona, CA
06-2018

Skills

  • Leadership and Management
  • Customer Service Excellence
  • Operations Management
  • Adaptability and Problem-Solving
  • Sales and Revenue Generation

Timeline

General Manager

Abercrombie & Fitch
05.2022 - Current

Store Manager

Abercrombie & Fitch
11.2019 - 05.2022

Assistant Manager

Abercrombie & Fitch
08.2018 - 11.2019

Service and Engagement Team Lead

Target
01.2018 - 07.2018

Bachelor of Science - Finance, Real Estate & Law

California State Polytechnic University, Pomona

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Sara Asencio