SARA ASHFAQ
Summary
Conscientious Healthcare professional offering over five years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist/Insurance Specialist
Eyes of Starwood
03.2024 - Current
- Greeted incoming patients by conducting pretests, documentation and intake
- Checked patient insurance, demographic, and health history to keep information current.
- Handled and filed patient records in accordance with practice standards and HIPAA
- Verified insurance coverage for patient visits and procedures
- Proficient in the use of diagnostic equipment such as autorefractors, tonometers, retinoscopes, and lensometers
- Demonstrated strong ability to multitask while working under pressure in a fast-paced environment
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Medical Assistant/Insurance Verification Specialist
MyEyeDr
12.2023 - 03.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Posted payments to accounts and maintained records.
- Prepared and processed patient referrals and transfer requests.
Medical Assistant/Patient Access Representative
Dermatology Surgery Specialist
07.2023 - 12.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Supported physicians in examinations, procedures, and diagnostic tests
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Triaged patients and performed vital checks for patient flow facilitation
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes
- Instructed patients on proper medication use
- Provided post-operative care instructions to patients after surgery or other medical procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Access Representative
Southeast Texas
04.2022 - 07.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Access Representative/Insurance Verification Specialist
Ibn Sina Hospital
06.2022 - 12.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
Medical Assistant/Front Desk Receptionist
Master Eye Associates
07.2019 - 06.2022
- Utilized strong interpersonal skills to build rapport with patients and colleagues alike
- Performed administrative duties such as scheduling appointments, filing patient records and collecting payments
- Educated patients on proper care for contact lenses
- Proficiently operated automated refraction equipment to measure nearsightedness, farsightedness, and astigmatism levels
- Accurately documented all test results into patient files for review by Optometrist
- Assisted optometrist in performing eye exams, including administering tests and measuring visual acuity
- Provided excellent customer service to ensure a positive patient experience.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Compiled information from files and research to satisfy information requests.
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX12.2025
Bachelor of Science (B.S.): Pre-Nursing -
Lamar University
Beaumont, TXHigh School Diploma -
Port Neches Groves HS
Port Neches, Texas05.2021
Skills
- Patient Care
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Data Entry
- Medical Records Management
- Anatomy and Physiology Knowledge
- Medical billing and coding
- EMR / EHR
- Electronic Medical Records
- Immunization Administration
- Professionalism and Ethics
- Healthcare
- Leadership
- Medical Terminology
- Multitasking
- Teamwork and Collaboration
- Patient Assessment
- Analytical Thinking
- Physiology expertise
- Pre-Testing Procedures
- Excellent Communication
- Instrument Sterilization
- Insurance Billing
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Retinal Photography
- Professionalism
- Attention to Detail
- Microsoft Word
- Organization and Time Management
Certification
- BLS/CPR Certified - Exp 2025
- Certified Medical Assistant - On Job Training
- Certified Medication Administration
- Vital Signs
- CMAA - Certified Medical Administrative Assistant
- Certified Insurance Specialist
Coursestaken
- Anatomy & Physiology I, II
- Microbiology
- Organic Chemistry I, II
- Clinical Psychology
- Pathophysiology
- Pharmacology
- Drugs and Behavior
- Clinical Nursing Foundation
- Holistic Health Assessment
- Promoting Healthy Lifestyle
- Nursing Research
References
References available upon request
Languages
English
Native or Bilingual
Urdu
Full Professional
Timeline
Medical Assistant/Receptionist/Insurance Specialist
Eyes of Starwood
03.2024 - Current
Medical Assistant/Insurance Verification Specialist
MyEyeDr
12.2023 - 03.2024
Medical Assistant/Patient Access Representative
Dermatology Surgery Specialist
07.2023 - 12.2023
Patient Access Representative/Insurance Verification Specialist
Ibn Sina Hospital
06.2022 - 12.2022
Patient Access Representative
Southeast Texas
04.2022 - 07.2023
Medical Assistant/Front Desk Receptionist
Master Eye Associates
07.2019 - 06.2022
Bachelor of Science - Nursing
University of Texas At Arlington
Bachelor of Science (B.S.): Pre-Nursing -
Lamar University
High School Diploma -
Port Neches Groves HS
Similar Profiles
Gita ChhetriGita Chhetri
Operations and Service Lead at Starwood GroupOperations and Service Lead at Starwood Group
Calen RoweCalen Rowe
Parts Specialist at Starwood PowersportsParts Specialist at Starwood Powersports
Vinti HawkinsVinti Hawkins
Overnight Bell Attendant at Starwood HotelsOvernight Bell Attendant at Starwood Hotels
Kayla MalaveKayla Malave
Medical Assistant/Receptionist/Medical Biller/Insurance Verification Specialist at Middletown Medical GroupMedical Assistant/Receptionist/Medical Biller/Insurance Verification Specialist at Middletown Medical Group
Anitra RobinsonAnitra Robinson
Insurance Specialist/Medical Records Specialist/Front Desk Receptionist at Waco Cardiology Cath LabInsurance Specialist/Medical Records Specialist/Front Desk Receptionist at Waco Cardiology Cath Lab