Sara Atallah
Frisco,TX
Summary
Dynamic and results-driven management professional with extensive experience overseeing multiple retail locations, driving significant revenue growth, and developing high-performing teams. Proven track record in maximizing sales, ensuring operational excellence, and fostering a positive shopping experience for customers. Strong leader with expertise in recruitment, training, and performance management. Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Offering a blend of leadership qualities and a strong desire to learn and grow within a management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Maria Tash Venus
08.2024 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed approximately 30 incoming calls, emails per day from customers and different store locations.
Center Director
Sylvan Learning Center
02.2023 - 07.2024
- Oversee daily operations, including staff scheduling, payroll, and billing, resulting in a20% increase in operational efficiency
- Developed and implemented programs that boosted student engagement by15%, academic performance by10%, and retention rates by12%
- Analyze center performance metrics to optimize operations, consistently meeting and exceeding revenue targets by18%
- Plan and execute monthly and quarterly team events and celebrations to foster a positive team culture
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Kept facility in compliance with all applicable standards and laws.
Store Manager
House of CB
05.2022 - 02.2023
- Led all aspects of retail operations, including P&L, merchandising, sales, and customer service
- Analyzed sales and customer trends to maximize sales, establishing strong customer relationships and increasing overall sales by25%
- Managed merchandise displays to maximize purchases and conducted audits, leading to a15% improvement in store operations
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Operations Team Member
Cottonwood Financial
09.2019 - 05.2022
- Performed operational duties to support both the administrative office and over150 retail store locations in5 states
- Conducted new hire training for the operations department and provided cross-training for other departments
- Traveled to retail store locations to hire and train new employees, conduct customer service training, and assist during district manager transitions
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Store Manager
Seven For All Mankind
01.2017 - 09.2019
- Managed employee development by providing training, counseling, performance appraisals, and promoting teamwork
- Consulted an average of150 customers per day, providing recommendations that generated additional revenue
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Science - Child Learning and Development
University of Texas At Dallas
Richardson, TXSkills
- Operations Management
- Training and Development
- Data Analysis
- Sales and Marketing
- Inventory Management
- Multitasking
- Problem-Solving
- Performance Evaluation
- Customer service
- Decision-making
- Time management
- Team leadership
Certification
Director Certification
Proctoring Certification
Customer Service Fundamentals
Timeline
Manager
Maria Tash Venus
08.2024 - Current
Center Director
Sylvan Learning Center
02.2023 - 07.2024
Store Manager
House of CB
05.2022 - 02.2023
Operations Team Member
Cottonwood Financial
09.2019 - 05.2022
Store Manager
Seven For All Mankind
01.2017 - 09.2019
Director Certification
Proctoring Certification
Customer Service Fundamentals
Bachelor of Science - Child Learning and Development
University of Texas At Dallas
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