Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sara Avila

El Cajon ,CA

Summary

Dynamic and results-oriented professional with a proven track record at In-N-Out Burger, enhancing employee morale and customer satisfaction. Skilled in fast and efficient service, and exceptional at customer response, I excel in fostering collaborative environments and driving significant improvements in service delivery. Fluent in multiple languages, my engaging personality and organized multitasking abilities set me apart.

Overview

4
4
years of professional experience

Work History

Level 5 Associate

In-N-Out Burger
01.2023 - Current
  • Established a positive work environment promoting collaboration, enhancing employee morale which ultimately led to improved staff retention rates.
  • Evaluated employee performance, providing constructive feedback and opportunities for professional growth.
  • Increased customer satisfaction with responsive support and thorough troubleshooting of reported issues.
  • Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
  • Collaborated with cross-functional teams for effective project execution, ensuring alignment of goals and objectives.

Associate

Board and Brew
04.2022 - 09.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Hostess

Janets Cafe
06.2020 - 08.2020
  • Answering customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

Trade School - Cosmology

Bellus Academy
Poway, CA
09.2023

Diploma - Set Curriculum

Granite Hills Highschool
El Cajon
06.2022

Skills

  • Customer Service
  • Fast and efficient service worker
  • Cleaning and sanitation
  • Reliable and punctual
  • Organized multi-tasker
  • Money Handling
  • Engaging personality
  • Safe Food Handling
  • Customer Response
  • FLUENT IN LANGUAGE

Languages

Spanish
Native or Bilingual

Timeline

Level 5 Associate

In-N-Out Burger
01.2023 - Current

Associate

Board and Brew
04.2022 - 09.2022

Hostess

Janets Cafe
06.2020 - 08.2020

Trade School - Cosmology

Bellus Academy

Diploma - Set Curriculum

Granite Hills Highschool
Sara Avila