Sara Avila
El Cajon ,CA
Summary
Dynamic and results-oriented professional with a proven track record at In-N-Out Burger, enhancing employee morale and customer satisfaction. Skilled in fast and efficient service, and exceptional at customer response, I excel in fostering collaborative environments and driving significant improvements in service delivery. Fluent in multiple languages, my engaging personality and organized multitasking abilities set me apart.
Overview
4
4
years of professional experience
Work History
Level 5 Associate
In-N-Out Burger
01.2023 - Current
- Established a positive work environment promoting collaboration, enhancing employee morale which ultimately led to improved staff retention rates.
- Evaluated employee performance, providing constructive feedback and opportunities for professional growth.
- Increased customer satisfaction with responsive support and thorough troubleshooting of reported issues.
- Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
- Collaborated with cross-functional teams for effective project execution, ensuring alignment of goals and objectives.
Associate
Board and Brew
04.2022 - 09.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Hostess
Janets Cafe
06.2020 - 08.2020
- Answering customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Trade School - Cosmology
Bellus Academy
Poway, CA09.2023
Diploma - Set Curriculum
Granite Hills Highschool
El Cajon06.2022
Skills
- Customer Service
- Fast and efficient service worker
- Cleaning and sanitation
- Reliable and punctual
- Organized multi-tasker
- Money Handling
- Engaging personality
- Safe Food Handling
- Customer Response
- FLUENT IN LANGUAGE
Languages
Spanish
Native or Bilingual
Timeline
Level 5 Associate
In-N-Out Burger
01.2023 - Current
Associate
Board and Brew
04.2022 - 09.2022
Hostess
Janets Cafe
06.2020 - 08.2020
Trade School - Cosmology
Bellus Academy
Diploma - Set Curriculum
Granite Hills Highschool