Sara Ayala
Coachella,CA
Summary
Organized and dedicated proffesional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Financial Coordinator
Children’s Hospital of Orange County
07.2022 - Current
- Pre-register patient accounts in a timely manner
- Verify insurance benefits, eligibility, and request authorizations for medical treatments
- Confirming authorization referral number for billing purposes
- Communicating with parents/patients regarding appointment and authorization status
- Collaborating with insurance carriers to ensure patients clinical appointment and treatment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members in specialty cardiology clinic.
Patient Access Lead
Fountain Valley Regional Hospital
01.2022 - 03.2022
- Initiated contact with patients to obtain demographics and insurance information for billing purposes
- Assisted the supervisor with reports to ensure patient accounts were posted and completed for billing
- Responsible for maintaining the business operations in the emergency room ensuring the customer service and collection of patient information
- Promote positive working relationships with patients, families, physicians, and other departments within the hospital to ensure a high level of service is provided.
ER Registration Representative
Desert Regional Medical Center
08.2015 - 01.2022
- Gathered demographic and insurance information to register patients.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Receptionist/Front Office Team Lead
U.S Health Works
08.2013 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered phone calls and transferring calls to the appropriate department and taking messages for providers
- Obtaining authorization forms from patient, if one was not available, I would contact the employer to obtain verbal consents for treatment
- Maintain the front office organized and stocked as needed
- Utilize formal channels of communication to report concerns, personal requests, and patient issues.
Domestic Violence Advocate
Option House
06.2013 - 08.2013
- Completed intake procedure for incoming clients
- Answered hotline crisis calls and provided advocacy
- Input data statistics.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
Cashier/Food Handler
Sodexo
09.2008 - 06.2013
- Maintain a positive atmosphere while, assisting customers with the ordering process
- Sustain a proper balance register throughout the day
- Ensure the restaurant is prepared for day-to-day operations
- Prepare the customer orders and endure that each order exceeds to the customers’ expectations.
Education
Master of Health Administration - Healthcare Leadership
Capella University
2020
Bachelor of Science Health - Care Management
California State University of San Bernardino
2013
Skills
- Diagnostic Codes
- Verbal and Written Communication
- Data Entry
- Payment Collection
- Office Supplies and Inventory
- Information Updates
- Insurance Documentation Processing
- Status Updates
- Active Listening
- Insurance Plan Knowledge
- Telephone Etiquette
- Office Workflow Improvements
Languages
Spanish
Native or Bilingual
Timeline
Financial Coordinator
Children’s Hospital of Orange County
07.2022 - Current
Patient Access Lead
Fountain Valley Regional Hospital
01.2022 - 03.2022
ER Registration Representative
Desert Regional Medical Center
08.2015 - 01.2022
Receptionist/Front Office Team Lead
U.S Health Works
08.2013 - 08.2015
Domestic Violence Advocate
Option House
06.2013 - 08.2013
Cashier/Food Handler
Sodexo
09.2008 - 06.2013
Master of Health Administration - Healthcare Leadership
Capella University
Bachelor of Science Health - Care Management
California State University of San Bernardino
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