Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Sara Ayres

Redmond,OR

Summary

Dedicated and motivated administrative professional, eager to lend combined knowledge and skills to enhance the goals of the organization. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive organizational objectives. Resourceful and efficient with a passion for growth and positive change.

Overview

13
13
years of professional experience

Work History

Loan Officer Assistant

Umpqua Bank
04.2019 - Current
  • Collaborate with, and support multiple loan officers to provide clear communications and expectations for clients
  • Provide resources and information to internal and external customers
  • Respond to emails and phone calls in a timely manner and provide status updates on ongoing projects
  • Utilize project management skills to organize and fulfill requirements for loan and residential construction files.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.

Social Media Manager & Event Coordinator

Porter Brewing
05.2020 - 03.2022
  • Provided support and managed inventory for multiple taprooms
  • Organized a variety of events and promoted them through newspapers, internet, social media, and physical marketing materials
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Home Lending Construction Supervisor

Umpqua Bank
01.2018 - 04.2019
  • Remotely resolved customer questions and concerns and escalated issues as needed
  • Acted as project manager for implementation of new funds disbursement platform for residential construction loans
  • Developed and updated procedural documentation and job aids to enhance training methodology and resources.
  • Accomplished multiple tasks within established timeframes.

Home Lending Servicing Team Lead

Umpqua Bank
11.2016 - 01.2018
  • Managed and generated reports for dissemination to multiple teams and upper level management
  • Provided technical and application support to team members as needed
  • Scheduled and participated in weekly meetings to discuss ongoing projects and future initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Home Lending Systems Analyst

Umpqua Bank
05.2016 - 11.2016
  • Conducted testing of software to ensure proper operation
  • Analyzed and documented new operational workflows
  • Compiled meeting notes and integrated them into a database for review by staff members
  • Assist staff members with expense reporting programs and record keeping.

Financial Investigations Specialist

Umpqua Bank
05.2015 - 05.2016
  • Reviewed and analyzed complex financial data to identify patterns or irregularities
  • Conducted in-depth reviews to determine risk level in compliance with AML regulations
  • Conducted research with internet databases, public records, and other resources to compile information used in investigations.

Customer Service Representative

Umpqua Bank
05.2011 - 05.2015
  • Build strong relationships with clients and partners within the company
  • Demonstrated excellent communication skills, bath verbal and written, in order to effectively assist customers
  • Maintained professionalism and confidentiality when completing tasks.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Arts in Criminal Justice & Criminology and Sociology -

Portland State University
Portland, OR

Skills

  • Business Correspondence Writing
  • Document Verification
  • Documentation and Reporting
  • Schedule Management
  • Microsoft Office
  • Problem-Solving
  • Workflow Management Tools
  • Project Management
  • Time Management
  • Team Collaboration
  • File Management
  • Organization Skills

Timeline

Social Media Manager & Event Coordinator

Porter Brewing
05.2020 - 03.2022

Loan Officer Assistant

Umpqua Bank
04.2019 - Current

Home Lending Construction Supervisor

Umpqua Bank
01.2018 - 04.2019

Home Lending Servicing Team Lead

Umpqua Bank
11.2016 - 01.2018

Home Lending Systems Analyst

Umpqua Bank
05.2016 - 11.2016

Financial Investigations Specialist

Umpqua Bank
05.2015 - 05.2016

Customer Service Representative

Umpqua Bank
05.2011 - 05.2015

Bachelor of Arts in Criminal Justice & Criminology and Sociology -

Portland State University

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Sara Ayres