Sara Bagby
Pittsburg,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Delivery Driver
AlphaCore
Oakland, CA
09.2020 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Contacted customers prior to delivery to coordinate delivery times.
- Notified customers of delays to decrease calls to support.
Lead Cashier
7-11
Martinez, CA
07.2016 - 02.2018
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Resolved discrepancies between sales floor and register information quickly.
- Responsible for opening and closing registers accurately according to established procedures.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Processed payments promptly for customers to exceed productivity standards.
- Verified customer age requirement for alcohol or tobacco purchases.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Counted and balanced cashier drawers.
Lead Cashier
Cornerstore24
Martinez, CA
12.2013 - 07.2016
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
CNA
MGA
San Francisco, CA
08.2010 - 09.2012
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
CNA - Nursing
Prime Career College
07-2010
Some College (No Degree) - Nursing/Business
Los Medanos College
Pittsburg, CASkills
- Vehicle Maintenance
- Cargo Handling
- Payment Collection
- Order Verification
- Dispatch Communication
- Goods Transport
- GPS Navigation
- Package scanning
- Quality Assurance
- Product Promotion
- Local Delivery
- Dependable and reliable
- Lifts up to 50 pounds
- Retail Logistics
- Exceptional written and verbal communication skills
- Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Safe Driving
- Responsible driver
- Courteous and polite demeanor
- Client Relationship Management
- Valid Driver's License
- Traffic laws knowledge
- Time management skills
- Stocking and Inventory
- Excellent customer service
- Flexible and Adaptable
- Communication
- Dependable and Responsible
Timeline
Delivery Driver
AlphaCore
09.2020 - Current
Lead Cashier
7-11
07.2016 - 02.2018
Lead Cashier
Cornerstore24
12.2013 - 07.2016
CNA
MGA
08.2010 - 09.2012
CNA - Nursing
Prime Career College
Some College (No Degree) - Nursing/Business
Los Medanos College
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