Sara Baia-basilio
Naugatuck
Summary
Adaptable professional with 2.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
Good Child Transitional Center
07.2023 - Current
- Assisted and supervised Number children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
Customer Service Representative
Walmart
04.2019 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Customer Relations Representative
State Farm
10.2015 - 10.2017
- Handling phone calls with clients.
- Working with clients on policies for home and auto insurance.
- Handling emails with clients.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld strict quality control policies and procedures during customer interactions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Trained new employees on procedures and policies to maximize team performance.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Manager
Chaves Bakery & Deli
04.2010 - 08.2014
- Opening business
- Creating and decorating baked goods
- In charge of 6-10 employees
- Handling finances
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Interviewed, hired and trained new employees.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Post University
Waterbury, CTHigh School Diploma -
WARREN HARDING HIGH SCHOOL
Bridgeport, CT06.2007
Skills
- Credit card payment processing
- Report generation
- Customer relations
- Courteous demeanor
- Adaptive team player
- Process optimization
- Retail sales customer service
- Sales expertise
- High-energy attitude
- Call Center Operations
- Microsoft Office expertise
- Problem-solving abilities
- Conflict mediation
- Inbound and Outbound Calling
- 50 WPM
- Portuguese - Buisness level speaking, reading, and writing
Languages
Portuguese
Native/ Bilingual
Contact
Naugatuck, CT 06770
Education and Training
Bridgeport, CT
Certification
First Aid
CPR
Timeline
Lead Preschool Teacher
Good Child Transitional Center
07.2023 - Current
Customer Service Representative
Walmart
04.2019 - 01.2020
Customer Relations Representative
State Farm
10.2015 - 10.2017
Manager
Chaves Bakery & Deli
04.2010 - 08.2014
High School Diploma -
WARREN HARDING HIGH SCHOOL
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Post University
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