Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sara Balderrama

Sara Balderrama

South Pasadena,CA

Summary

Proven to enhance customer engagement and repeat business at Equinox through exceptional service and mastery in massage therapy. Adept in POS operations and inventory management, my organized multitasking and team collaboration have consistently uplifted service standards. Leveraging hospitality and sales strategies, I excel in fast-paced environments, ensuring client satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Concession Stand Worker

Levy Resturants
05.2012 - Current
  • Used cash register to tender change and process cash, prior to 2020, and credit card payments.
  • Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
  • Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
  • Adhered to health and safety regulations, maintaining proper food handling practices at all times.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Maintained clean, organized workspace according to operational standards.
  • Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
  • Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
  • Demonstrated excellent communication skills when interacting with diverse clientele, addressing concerns or inquiries professionally.
  • Consistently provided friendly service to promote better customer engagement.
  • Handled and maintained records of transactions.

Massage Therapist

Equinox
02.2013 - 09.2017
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased repeated clientele by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactory results and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.

Education

Licensed Massage Therapist -

Southern California Health Institute
North Hollywood
06.2015

Skills

  • Hospitality
  • Organized multi-tasker
  • Fast and efficient service worker
  • Team Member
  • Point of Sale (POS) system operation
  • Inventory reports
  • Sales and Promotion Strategies

Languages

Spanish

Timeline

Massage Therapist

Equinox
02.2013 - 09.2017

Concession Stand Worker

Levy Resturants
05.2012 - Current

Licensed Massage Therapist -

Southern California Health Institute

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Sara Balderrama