Sara Ballesteros
Santa Ana,CA
Summary
Compassionate and empathetic soul with over +20 years of experience and a vast range of skills in the medical field. Solid foundation in medical terminology, surgery scheduling, authorizations, policies, procedures and patient care satisfaction. Seeking to leverage my skills and passion in an positive environment while gaining valuable experience and furthering my career.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Surgery Scheduler/Medical Assistant
Newport Irvine Surgical Specialists/Hoag 2023-2024
01.2009 - 09.2024
- Performed duties such as answering phones, scheduling appointments, gathering and filing of medical records, and obtaining insurance authorizations
- Scheduled surgeries which included providing the patient with all information needed as well as the hospital and surgery center.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Acted as a liaison between patients, insurance carriers, and the surgical team and obtained pre-authorizations and pre-certifications ahead of scheduled surgeries
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Medical Assistant/Surgical Technologist
Dr. Vincent C Hung
05.2008 - 06.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Obtained client medical history, medication information, symptoms, and allergies
- Performed all suture removal and wound care instruction.
Medical Assistant/Surgery Scheduler
Dr. Colleen Coleman & Dr. Steven Beanes
10.2006 - 04.2008
- Company Overview: Healthcare Services
- Performed front office duties such as answering phones, scheduling appointments, obtaining insurance referrals
- Scheduled all surgeries
- Performed back office duties such as ordering all supplies, setting up room and assisting Dr
- With minor office procedures
- Healthcare Services
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Certificate - Surgical Technologist Certificate
Newbridge College
Santa Ana, CACertificate - Medical Assistant Certificate
Bryman College
Orange, CAHigh School Diploma -
Mater Dei High School
Santa Ana, CA01-1994
Skills
- Positive and professional
- Patient Advocacy
- Scheduling coordination and expertise
- Multitasker
- Adaptability and flexibility
- Self motivation
- Maintaining confidentiality
Certification
- Basic Life Support (BLS) - American Heart Association.
- CMA - Certified Medical Assistant
- CST - Certified Surgical Technologist
Timeline
Surgery Scheduler/Medical Assistant
Newport Irvine Surgical Specialists/Hoag 2023-2024
01.2009 - 09.2024
Medical Assistant/Surgical Technologist
Dr. Vincent C Hung
05.2008 - 06.2010
Medical Assistant/Surgery Scheduler
Dr. Colleen Coleman & Dr. Steven Beanes
10.2006 - 04.2008
- Basic Life Support (BLS) - American Heart Association.
- CMA - Certified Medical Assistant
- CST - Certified Surgical Technologist
Certificate - Surgical Technologist Certificate
Newbridge College
Certificate - Medical Assistant Certificate
Bryman College
High School Diploma -
Mater Dei High School
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