Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Sara Bang

Harrisonburg,VA
Sara Bang

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. My reliability shows through my history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
years of professional experience

Work History

PetSmart
Harrisonburg, VA

Dog Groomer
07.2012 - Current

Job overview

  • Bathed & Groomed approximately 9 animals per 10-hour shift.
  • Scheduled appointments for clients using online software programs.
  • Kept detailed records of services performed for each animal client. Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, and owner contact details.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Promoted grooming services, packages and products to customers to increase store sales. Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Developed positive long-term relationships with clients and bonded with animals through regular contact ensuring repeat business opportunities.
  • Supervised apprentice groomers during daily operations.
  • Bathed, dried & styled dogs of all sizes, breeds, and temperaments inspecting animals for external signs of parasites, disease or injury. Performed minor medical procedures such as gland expression and flea treatments. Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Maintained cleanliness of work areas by sanitizing equipment after each use. Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Ensured safety of animals at all times by following established safety protocols.

Education

James Madison University
Harrisonburg

Bachelor of Arts from Graphic Design/Photography
05.2013

University Overview

  • 2012-2013 - Dean's List
  • 3.5 GPA

Skills

  • Grooming and Bathing
  • Time Management
  • Multi Tasking
  • Self Motivated
  • Goal Oriented
  • Prompt
  • Reliable
  • Problem-Solving
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Teamwork and Collaboration
  • Facility Policies and Procedures
  • Relationship Building
  • Adobe Creative Suite
  • Microsoft Office
Availability
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Timeline

Dog Groomer

PetSmart
07.2012 - Current

James Madison University

Bachelor of Arts from Graphic Design/Photography

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Sara Bang