Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sara Bannan

Sara Bannan

Hemlock

Summary

Dynamic and detail-oriented professional with over 20 years experience in commercial banking and small business operations. Skilled in financial management, customer relations, and process improvement, with a proven ability to build client trust and deliver accurate, efficient services in fast-paced environments. Adept at decision-making, problem solving, and balancing multiple priorities while maintaining strong attention to detail. Recognized for a proactive approach to identifying and resolving issues, optimizing workflows, and supporting team success.


Overview

25
25
years of professional experience

Work History

Vacation Rental Owner/Operator

CS Properties, LLC (Self Employed)
05.2022 - 05.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Real Estate Investor

CS Properties, LLC (Self Employed)
01.2017 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Property Manager - Residential Rentals

CS Properties, LLC (Self Employed)
01.2016 - 08.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with hired contractors to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to the available home and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Collected annual expense report for tax purposes and completed all tax reporting.

Commercial Loan Processor/Analyst

Citizens Bank & First State Bank
04.2000 - 12.2010
  • Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
  • Minimized errors in loan documentation by implementing strict quality control measures.
  • Streamlined loan processing by implementing efficient document management systems.
  • Coordinated effectively with cross-functional teams, including credit analysts and legal professionals, to ensure smooth loan processing from initial application to closing.
  • Provided exceptional support to senior management during audits and regulator reviews, demonstrating expertise in relevant policies, procedures, and regulations.
  • Ensured compliance with industry regulations through thorough due diligence and attention to detail in loan applications.
  • Managed a diverse portfolio of commercial lending cases, ensuring that deadlines were met while maintaining a high level of quality assurance standards.
  • Collaborated with underwriters to expedite the approval process for commercial loans.
  • Facilitated smooth communication between lenders, and third-party vendors to ensure timely completion of transactions.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Handled any conditions sent from underwriting departments.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Education

High School Diploma -

Forest Hills Central
Grand Rapids, MI

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Project management
  • Financial management
  • Business administration
  • Negotiation
  • Attention to detail
  • Customer service
  • Decision-making

Timeline

Vacation Rental Owner/Operator

CS Properties, LLC (Self Employed)
05.2022 - 05.2025

Real Estate Investor

CS Properties, LLC (Self Employed)
01.2017 - 08.2020

Property Manager - Residential Rentals

CS Properties, LLC (Self Employed)
01.2016 - 08.2020

Commercial Loan Processor/Analyst

Citizens Bank & First State Bank
04.2000 - 12.2010

High School Diploma -

Forest Hills Central

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