Sara Barrera
Conroe,TX
Summary
Solid background in managing high-volume customer interactions and resolving inquiries efficiently. Successfully increased customer satisfaction by implementing effective communication techniques. Demonstrated ability to handle complex issues and maintain positive customer experience through active listening and problem-solving skills. Child care professional prepared for roles that require attention to detail, compassion, and effective communication. History of developing age-appropriate programs and ensuring well-being of children in dynamic settings. Recognized for teamwork and adaptability, with strong organizational and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Operator
CISD-Conroe, TX
08.2021 - Current
- Answered incoming calls and provided assistance as needed.
- Handled questions and requests that fell within my level of responsibility.
- Accessed automated transportation routes and reports to provide route information.
- Assisted in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc.
- Assisted in radio dispatching to bus drivers.
- Efficiently and effectively maintained a call log for each call received.
- Helped parents register their child for bus transportation, emergency stop requests and alternate addresses.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller's needs.
- Assisted in training new employees on call center processes, fostering a positive work environment through teamwork and collaboration.
Assistant Child Care Specialist
UTMB-Conroe, TX
06.2022 - 01.2024
- Assisted teaching staff in the implementation of child care learning programs for preschool age children.
- Assisted in maintaining an orderly appearance in the classrooms.
- Arranged equipment and other teaching aids.
- Maintained a healthy and nurturing environment for the children.
- Helped parents check in and check out their children.
- Maintained play area clean and equipment/toys disinfected.
- Attended professional development workshops to stay current on best practices within the child care industry.
- Administered first aid when necessary, prioritizing safety at all times throughout daily routines.
- Implemented individualized learning plans for children with diverse needs, ensuring their success in meeting developmental milestones.
Education
Associate of Science - Nursing
Lone Star College
Kingwood, TX12-2025
High school diploma -
Conroe High School
Conroe, TX05.2014
Skills
- Customer service
- Organizational Skills
- Communication Skills
- Bilingual
- Teamwork and collaboration
- Time management
- Effective communication
- Active listening
- Attention to detail
- Calm and professional under pressure
Certification
- CPR/BLS June 2024 to June 2026
Timeline
Assistant Child Care Specialist
UTMB-Conroe, TX
06.2022 - 01.2024
Call Center Operator
CISD-Conroe, TX
08.2021 - Current
Associate of Science - Nursing
Lone Star College
High school diploma -
Conroe High School
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