Sara Bartels
East Haddam,CT
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, rehabilitation facilities, and homecare. Possess strong clinical skills such as assistance with daily living, compassion, problem solving, and computer skills. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care. Efficient office assistant with several years of experience answering high-volume calls, high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance operations.
Overview
9
9
years of professional experience
Work History
CNA
Middlesex Healthcare at Home
Middletown, CT
02.2022 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Facilitated communication between patients, family members, and healthcare professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with Homecare office related work as in answering phone calls, transferring calls if needed, filing paperwork, documenting and recording data on spreadsheets, and other office related duties
CNA
Apple Rehab
Colchester, CT
09.2021 - 02.2022
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted residents in preparing for activities and social programs.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Documented activities and recorded information in EMR system.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Caregiver
Companions and Homemakers
Norwich, CT
06.2016 - 09.2021
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Improved patient outlook and daily living through compassionate care.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Built strong and trusting rapport with clients and loved ones.
- Provided emotional support to clients during difficult times.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored health and well-being of clients and reported significant health changes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Palmer High School
Palmer, MA06-2013
Some College (No Degree) - General
Three Rivers Community College
Norwich, CTSome College (No Degree) - General
University of Phoenix
Tempe, AZSkills
- Patient care
- Electronic medical records
- Infection control
- Mobility assistance
- Customer service
- Team collaboration
- Patient privacy
- Compassionate communication
- HIPAA compliance
- Patient documentation
- Communication skills
- Problem solving
- Time management
- Scheduling appointments
- Data entry
- Document management
- Confidentiality practices
- Record keeping
- Organize files
- Filing and data archiving
- Technical proficiency
- Clear communication
- Electronic records management
- Interpersonal skills
- Task prioritization
- Adaptable workflow
Timeline
CNA
Middlesex Healthcare at Home
02.2022 - Current
CNA
Apple Rehab
09.2021 - 02.2022
Caregiver
Companions and Homemakers
06.2016 - 09.2021
High School Diploma -
Palmer High School
Some College (No Degree) - General
Three Rivers Community College
Some College (No Degree) - General
University of Phoenix
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