Sara Bartose
Saint Charles,IL
Summary
Experienced Team Lead with a strong background in customer service, team leadership, POS systems, and cash handling. Known for training associates, resolving guest concerns, and maintaining high service and food safety standards. Strong attention to detail and guest satisfaction. Ready to support strong operations, accurate service, and a positive customer experience.
Overview
6
6
years of professional experience
Work History
Team Lead
Panera Bread
Streamwood, Illinois
12.2021 - Current
- Led team members, providing guidance to meet deadlines and maintain high service standards.
- Trained associates in customer service, POS, and cash handling procedures to enhance customer experience.
- Resolved guest concerns with calm, professional communication.
- Managed product stock and optimized bakery displays to ensure availability and appeal.
- Monitored food safety standards across prep, service, and dining areas.
- Opened and closed café stations according to Panera Bread protocols.
Shift Leader
Toppers Pizza Place
Fitchburg, Wisconsin
04.2020 - 11.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained team members on food prep, service standards, and station duties.
- Monitored order accuracy and coordinated timely carryout and delivery flow.
- Checked sanitation standards across kitchen, dining, and service areas.
- Handled cash drawers, payments, and register closing procedures.
Education
Associate of Science - Cosmetology
The Salon Professional Academy
Elgin, IL04-2011
High School Diploma -
Marengo Community High School
Marengo, IL05-2008
Timeline
Team Lead
Panera Bread
12.2021 - Current
Shift Leader
Toppers Pizza Place
04.2020 - 11.2020
Associate of Science - Cosmetology
The Salon Professional Academy
High School Diploma -
Marengo Community High School