Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sara Bassar

Greendale

Summary

Dynamic and results-driven professional with a strong background in customer service at Portillo's Restaurant Group. Proven ability in conflict resolution and team collaboration, consistently exceeding customer satisfaction. Skilled in data analysis and employee training, fostering a positive work environment while enhancing guest experiences. Recognized for implementing effective sales techniques to boost revenue.

Overview

4
4
years of professional experience

Work History

Restaurant Team Member

Portillo's Restaurant Group
Greendale
05.2025 - Current
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Monitored temperature of refrigeration units to ensure proper storage conditions.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Processed payments accurately and efficiently using POS system.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Provided quality customer service with a friendly attitude.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Maintained clean and organized work area at all times.
  • Assisted in taking customer orders and providing recommendations.
  • Operated kitchen equipment safely and efficiently.
  • Replenished condiments and other supplies at tables and stations.
  • Ensured compliance with health and safety regulations.
  • Trained new team members on restaurant policies and procedures.
  • Greeted customers and provided menus.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Provided exceptional service to high volume of daily customers.
  • Assembled and served meals according to specific guest requirements.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Maintained safe food handling practices to prevent germ spread.
  • Filled and served various beverages for customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Directed patrons to restrooms and other amenities within facility.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Panda Express

Panda Express
Oak Creek
08.2024 - 05.2025
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.

TJX Companies

Unsure
Greenfield
08.2021 - 05.2022
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Associate of Applied Science - Criminal Justice

Milwaukee Area Technical College
Milwaukee, WI
05-2025

Skills

  • Report writing
  • Regulatory compliance
  • Conflict resolution
  • Data analysis
  • Community engagement
  • Customer service
  • Time management
  • Employee training
  • Team collaboration
  • Guest experiences
  • Order taking
  • Sales techniques
  • Performance improvement
  • Strong work ethic
  • Guest engagement

Accomplishments

  • I have been an honors students since third grade in elementary school up until I graduated college with a criminal justice degree a month ago.

Languages

Arabic
Full Professional

Timeline

Restaurant Team Member

Portillo's Restaurant Group
05.2025 - Current

Panda Express

Panda Express
08.2024 - 05.2025

TJX Companies

Unsure
08.2021 - 05.2022

Associate of Applied Science - Criminal Justice

Milwaukee Area Technical College

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