Sara Ann Batka
Big Indian,NY
Summary
Hardworking individual who thrives under pressure while going above and beyond to create unforgettable interactions. Friendly, punctual, reliable, and an enthusiastic team player!
Overview
2025
2025
years of professional experience
Work History
Housekeeping Manager
Red Cottage Inc
07.2023 - Current
- Communicated repair needs to maintenance staff.
- Managed staff of 40 housekeepers while leading a team of 3 for nearly 130 properties in NY, PA, CT, MA and Long Island.
- Investigated customer or homeowner complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at our properties.
- Managed team productivity and workflow to exceed quality standards while improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services for VIP guest
- Managed our Porter servies which include monthly inspections and supply drops. This also included placing orders and ensuring our available storage units were stocked with housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness at all properties.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Maintained required records of work hours, budgets and homeowner expenses.
Property Manager
Cold Spring Lodge
08.2021 - Current
- Welcomed and greeted guest with an upbeat, positive attitude to ensure guest satisfaction.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective guest to types of units available and performed tours of premises. Communication with prospective guest was done via phone, text, email, Airbnb and HipCamp.
- Coordinated check-ins and check-outs while collecting and maintaining careful records of rental payments and reservation dates.
- Delivered emergency 24-hour on-call service for guest with maintenance emergencies. Often made repairs on furnaces and hot water tanks in order to repair them immediately.
- Coordinated with housekeeping, landscaping, contractors etc for maintenance and upkeep.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Cleaned and maintained the in-ground out door pool regularly for the duration of summer months.
- Recorded daily water samples/reads for the chlorinator and UV system while providing results to the Health Department.
Car Salesman
First Team Hampton Chevrolet
02.2020 - 08.2021
- Collected and secured confidential information about customers needed to qualify them for financing.
- Collected and secured payments for transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Engaged in friendly conversation with customer to better uncover individual needs.
Leasing Specialist
Greystar Property Management
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Showed apartments to potential tenants and answered questions regarding community.
- Performed background checks on over Number apartment applicants.
- Collected, completed and processed lease applications.
- Kept accurate records of all resident and tenant correspondence.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
Education
Associate of Science - Criminal Justice
State University of New York at Delhi
Delhi, NY2013
Skills
- Thrives in fast-paced environment
- High energy
- Flexible schedule capability
- Excellent with people
- Courteous and respectful
- Solves problems under pressure
Timeline
Housekeeping Manager
Red Cottage Inc
07.2023 - Current
Property Manager
Cold Spring Lodge
08.2021 - Current
Car Salesman
First Team Hampton Chevrolet
02.2020 - 08.2021
Associate of Science - Criminal Justice
State University of New York at Delhi
Leasing Specialist
Greystar Property Management
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