Sara Batten
Goochland,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Pediatric Partnership
07.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Quality Control Technician
GENETWORx
08.2021 - 05.2022
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
- Assisted in the development of standard operating procedures, ensuring consistency across all laboratory activities and reducing potential errors.
- Ensured timely completion of required testing through effective time management strategies, prioritizing tasks based on deadlines and urgency levels.
- Maintained a safe and organized laboratory environment, adhering to established safety protocols and guidelines.
- Provided comprehensive training for new lab technicians, ensuring proper understanding of standard operating procedures and best practices.
Receptionist
Tuckahoe Veterinary Hospital
01.2021 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Medical Insurance Representative
Maximus Call Center
09.2019 - 05.2020
- Maintained detailed case files, facilitating easy retrieval of information for future reference or audits.
- Increased efficiency in claim filing by identifying trends in common errors, suggesting improvements to internal processes accordingly.
- Kept informed about updates within the field through regular participation in industry conferences and training sessions, applying new knowledge to improve performance.
- Ensured compliance to industry regulations by staying up-to-date on changes in healthcare laws and guidelines.
- Expedited resolution of customer concerns, providing exceptional service through clear communication and active listening skills.
- Coordinated across departments to ensure seamless communication regarding patient accounts, claim statuses, and dispute resolutions.
- Managed high call volume while maintaining accuracy and professionalism in documentation of interactions with customers.
- Mitigated potential fraud risks by verifying patient information and conducting thorough background checks for eligibility verification purposes.
- Assisted patients with understanding their benefits, coverage limitations, and financial responsibilities related to medical services received.
- Demonstrated adaptability by staying flexible in adjusting priorities according to changes in workload or organizational needs.
CNA
Companion Extraordinaire
01.2018 - 08.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Store Manager's Assistant
Dollar General
06.2017 - 12.2017
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Increased operational efficiency by regularly reviewing store processes and suggesting improvements where necessary.
- Boosted store sales by consistently implementing effective visual merchandising strategies.
- Ensured compliance with health and safety regulations, maintaining a clean and hazard-free work environment for both employees and customers.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues and leading by example.
- Supported store manager in overseeing daily operations, ensuring smooth functioning and adherence to company policies.
- Demonstrated adaptability by efficiently handling multiple tasks, including cashiering, customer service, and stock replenishment.
- Facilitated open communication channels between staff members, promoting teamwork and collaboration within the store team.
- Mentored new hires during their onboarding process, providing guidance on company policies and best practices for exceptional customer service.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
CNA
Parham Rehabilitation
09.2016 - 05.2017
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Hermitage High School
Henrico, VA06-2014
No Degree - CNA
Henrico Adult Education
Henrico, VA06-2014
No Degree - Medical Billing And Coding
Henrico Adult Education
Henrico, VA04-2025
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Scheduling
- Medical terminology
- Patient records management
Certification
- Certified Billing and Coding Specialist
Timeline
Patient Care Coordinator
Pediatric Partnership
07.2022 - Current
Quality Control Technician
GENETWORx
08.2021 - 05.2022
Receptionist
Tuckahoe Veterinary Hospital
01.2021 - 04.2021
Medical Insurance Representative
Maximus Call Center
09.2019 - 05.2020
CNA
Companion Extraordinaire
01.2018 - 08.2019
Store Manager's Assistant
Dollar General
06.2017 - 12.2017
CNA
Parham Rehabilitation
09.2016 - 05.2017
High School Diploma -
Hermitage High School
No Degree - CNA
Henrico Adult Education
No Degree - Medical Billing And Coding
Henrico Adult Education
Similar Profiles
Kelsi HovermaleKelsi Hovermale
Registered Nurse at VCU Health Systems- Pediatric Emergency DepartmentRegistered Nurse at VCU Health Systems- Pediatric Emergency Department
Hannah DavesHannah Daves
Front Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental GroupFront Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental Group
Steven HallSteven Hall
Principal, The Pingle Academy at Affinity Learning PartnershipPrincipal, The Pingle Academy at Affinity Learning Partnership
Alora HewittAlora Hewitt
Dishwasher and Line Cook at Eccoti RestaurantDishwasher and Line Cook at Eccoti Restaurant
Jakeb BranchJakeb Branch
FF/EMT at Goochland Fire RescueFF/EMT at Goochland Fire Rescue