Sara Batten
VCU Health Systems - MRICU
Richmond,VA
1
Certification
10
years of professional experience
Experienced healthcare professional with strengths in patient registration, scheduling, insurance verification, and patient confidentiality. Skilled in streamlining daily operations, supporting care teams, and maintaining accurate records across fast-paced clinical settings.
Work History
ICU Unit Secretary
1 Year- Managed ICU communications, relaying critical information between nurses, physicians, and ancillary departments.
- Coordinated patient admissions, transfers, and discharges using electronic medical record systems.
- Processed orders, transcribed provider requests, and ensured timely chart updates for accurate documentation.
- Answered unit calls, prioritized requests, and directed urgent concerns to appropriate clinical staff.
Patient Care Coordinator
3 Years 3 Months- Coordinated patient scheduling, referrals, and follow-up appointments to support pediatric care continuity.
- Communicated appointment updates, care instructions, and required documentation to families clearly and professionally.
- Verified insurance details and managed prior authorizations for timely access to services.
- Maintained accurate patient records in electronic health systems while safeguarding confidentiality.
Quality Control Technician
9 Months- Calibrated, maintained, and verified analytical instruments to support consistent test output.
- Performed quality control testing on laboratory specimens to verify accuracy, precision, and compliance standards.
- Reviewed assay performance and identified trends affecting reliability and repeatability.
- Documented QC results, deviations, and corrective actions in laboratory information systems.
Receptionist
3 Months- Coordinated front-desk operations, scheduling appointments and managing client check-in workflows.
- Answered multi-line phones, relayed medical messages, and routed urgent cases to veterinary staff.
- Maintained accurate client records, patient files, and payment information in practice management systems.
- Processed invoices, collected payments, and explained service estimates with professionalism and clarity.
Medical Insurance Representative
8 Months- Interpreted plan details and policy guidelines to explain claims, copays, and prior authorization requirements.
- Resolved medical insurance inquiries regarding benefits, eligibility, and coverage with accurate call center support.
- Assisted callers with enrollment, billing questions, and referral concerns while maintaining professional communication standards.
- Reviewed member accounts and documented case notes in CRM systems to ensure compliant recordkeeping.
Certified Nursing Assistant
1 Year 7 Months- Provided direct patient care, supporting bathing, grooming, feeding, and mobility assistance with consistent attention to dignity.
- Monitored vital signs and documented changes in patient condition for timely nursing review and care adjustments.
- Assisted with transfers, ambulation, and repositioning to promote safety, comfort, and pressure injury prevention.
- Maintained clean, organized patient environments while following infection control and sanitation protocols.
Certified Nursing Assistant
8 Months- Communicated patient needs, behavioral changes, and daily observations clearly to nursing staff and care teams.
- Coordinated workflow priorities during busy shifts to ensure timely completion of essential resident care activities.
- Supported medication reminders, intake tracking, and routine care tasks in alignment with care plans and shift priorities.
- Guided new nursing assistants on patient support techniques, safety procedures, and professional bedside manner.
Education
High School Diploma
No Degree
Skills
Patient registration
Patient privacy
Patient intake
Medical billing
Electronic health records
Medical coding
Time management expertise
Patient confidentiality
Certification
- Certified Medical billing and coder, Pediatric Partnership - 07/2022-10/2025
- Certified Nursing assistant, Companion extraordinaire & Parham rehabilition
- BLS/CPR Training - 10/19/2024
Timeline
ICU Unit Secretary
VCU Health Systems - MRICU
10.2025 - CurrentRead More
Patient Care Coordinator
Pediatric Partnership
07.2022 - 10.2025Read More
Quality Control Technician
GENETWORx
08.2021 - 05.2022Read More
Receptionist
Tuckahoe Veterinary Hospital
01.2021 - 04.2021Read More
Medical Insurance Representative
Maximus Call Center
09.2019 - 05.2020Read More
Certified Nursing Assistant
Companion Extraordinaire
01.2018 - 08.2019Read More
Certified Nursing Assistant
Parham Rehabilitation
09.2016 - 05.2017Read More
J. Sargeant Reynolds Community College
No Degree
Read More
Hermitage High School
High School Diploma
Read More