Sara Becerra

· Gathers and consolidates data from various sources, conducts research, and supports the assessment of organizational challenges.

· Develops and maintains the project schedule, tracking progress to ensure successful execution.

· Collaborates with the team to plan and implement employee-related activities and initiatives.

· Provides data for management review and tracking performance to plan.

· Proven ability to establish and nurture key industry connections to drive partnership opportunities and growth.

· Monitor and score calls to ensure compliant with FDCPA.

· Kept inspection trackers and weekly summary logs as required.

· Prepare and conduct monthly calibration meetings to educate employees on specific standards.

· Collaborates with customer-facing employees to enhance their skills in handling complaints and resolving customer inquiries.

· Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.

· Developed strong relationships with clients by maintaining open lines of communication throughout the collections process.

· Negotiated payment plans with customers to achieve mutually beneficial outcomes for both parties.

· Assessed individual account situations, tailoring collection approaches accordingly for optimal results.

· Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

· Responded to customer requests for products, services, and company information.