Sara Beckwith
West Shokan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Waitress
Longhorn Steakhouse
09.2024 - Current
Waitress
Longhorn Steakhouse
01.2023 - 06.2024
Waitress
Longhorn Steakhouse
05.2021 - 01.2023
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy throughout shifts.
- Trained and mentored new waitstaff on menu knowledge and service techniques.
- Collaborated with kitchen staff to expedite meal preparation and improve service flow.
- Resolved guest complaints swiftly, enhancing overall dining experience and loyalty. Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Buffalo Wild Wings
09.2020 - 04.2021
- Trained new team members on operational procedures and customer service standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Resolved guest complaints effectively, resulting in enhanced customer satisfaction ratings.
- Implemented upselling techniques that increased average check totals and improved revenue generation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Crew Member
Dunkin' Donuts
01.2019 - 02.2020
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Collaborated with team members and accepted coaching from management team to improve workflow efficiency.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or productivity.
Waitress
Brio’s
08.2017 - 08.2019
- Trained new bussers on proper sanitation practices and workflow efficiency standards.
- Implemented streamlined processes for clearing tables, enhancing turnaround times during peak hours.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
The Phoenician
10.2017 - 10.2018
- Oversaw table setups and cleanliness, adhering to fine dining standards consistently.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Rolled silverware, set up tables and polished glassware and silverware.
Education
Associate of Arts -
Ulster County Community College
Stone Ridge, NY05-2021
High School Diploma -
Onteora High School
Boiceville, NY06-2018
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Time management
- Decision-making
Languages
English
Timeline
Waitress
Longhorn Steakhouse
09.2024 - Current
Waitress
Longhorn Steakhouse
01.2023 - 06.2024
Waitress
Longhorn Steakhouse
05.2021 - 01.2023
Waitress
Buffalo Wild Wings
09.2020 - 04.2021
Crew Member
Dunkin' Donuts
01.2019 - 02.2020
Waitress
The Phoenician
10.2017 - 10.2018
Waitress
Brio’s
08.2017 - 08.2019
Associate of Arts -
Ulster County Community College
High School Diploma -
Onteora High School