Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Bell

Conroe,TX

Summary

Enthusiastic and reliable employee that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Bartender

Tapped Kitchen And Drafthouse
04.2022 - 03.2024
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Conducted routine maintenance checks on draft systems for optimal performance.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Promoted responsible alcohol consumption, adhering to local laws and regulations.

Barista (A.M) Bartender (P.M)

The Kitchen
08.2020 - 04.2022
  • Operated espresso machines, blenders and commercial coffee brewers to create beverages.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

Oak Ridge High School
Conroe, TX
05.2020

Skills

  • Order Management
  • Ordering Procedures
  • Table Setting
  • Sales Techniques
  • Specials Promotion and Upselling
  • Food and Beverage Upselling
  • Menu presentation
  • Dining area maintenance
  • Food safety understanding
  • Food and Beverage Service
  • Point of sale operation

Certification

T.A.B.C and Food Handlers

Timeline

Server/Bartender

Tapped Kitchen And Drafthouse
04.2022 - 03.2024

Barista (A.M) Bartender (P.M)

The Kitchen
08.2020 - 04.2022

High School Diploma -

Oak Ridge High School

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Sara Bell