Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sara Bender

Bismarck,ND

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Sanford Health
Bismarck, ND
03.2023 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third party payers.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Managed incoming faxes related to patient registration processes.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Reported liabilities and risk management concerns to supervisor for review.

Sales and Training Manager - Membership

Sam's Club
Bismarck, ND
10.2020 - 03.2023
  • Drive membership in the club by communicating goals, results, and feedback; ensuring updated signage; ensuring all marketing collateral and signage related to membership programs are up to date; and completing and maintaining required documentation and forms
  • Enable associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs; ensuring training plans and materials are efficient; providing information on membership benefits; promoting the value of company products and services; interviewing, hiring, and teaching associates how to process and sell memberships, upgrades, and credit accounts; communicating relevant information on membership events inside and outside of the club; and assisting associates in the proper execution of membership plans to support achieving membership sales
  • Co-authored my role's official training guide that was implemented company-wide August 2021
  • Direct club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, making outside appointments, membership drives); communicating with current and prospective members; educating members on membership types, programs, and benefits; identifying member or prospective member needs with appropriate membership benefits, services, or product solution; responding to membership questions and concerns; encouraging renewals; assisting with account decisions; building membership levels; and promoting the value of Sam's Club products and services
  • Perform sales activities on major accounts by negotiating sales price and discounts; maintaining relationships with major clients and prospects; developing new relationships with members to grow and create additional sales; assisting clients with making purchasing decisions; adjusting sales strategy to meet changing market and competitive conditions; consulting with major account customers after sales to resolve problems and provide ongoing support; customizing offerings based on the needs of prospective member; and responding to inquiries generated through marketing efforts
  • Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning
  • Posting to and maintaining our Club's Corporate FaceBook as well posting to the internal social media platform
  • Provide supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness
  • Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Hourly Front of House Manager - prn

LaHaise Management dba Buffalo Wild Wings
Bismarck, ND
08.2016 - 10.2020
  • Responsible for the dining room and bar during shifts I ran as an hourly manager
  • As an hourly manager I began to take on my clerical responsibilities listed above in the Assistant Store Manager section which included: auditing cash drawers; coordinate daily front of the house and back of the house restaurant operations; new hires training as well certifying the in house trainers; deliver superior service and maximize customer satisfaction, respond efficiently and accurately to customer complaints, regularly review product quality and research new vendors, organize and supervise shifts; appraise staff performance and provide feedback to improve productivity; estimate future needs for goods, kitchen utensils and cleaning products to ensure inventory levels; ensure compliance with sanitation and safety regulations; manage restaurant's good image and suggest ways to improve it; control operational costs and identify measures to cut waste; create detailed reports on weekly, monthly and annual revenues and expenses; promote the brand in the local community through word-of-mouth and restaurant events; recommend ways to reach a broader audience (e.g
  • Discounts and social media ads), and implement policies and protocols that will maintain future restaurant operations.

Drivers License Examiner II

North Dakota Department of Transportation, Drivers License Division
Bismarck, ND
08.2015 - 08.2020
  • Determine applicant identity, eligibility, and legal status: Verify numerous types of applicant identification; Decipher and interpret out-of-state driver license documents; Screen and determine the eligibility of each applicant; Apply knowledge of traffic laws, legal status requirements, and department administrative rules, regulations, and policies; Conduct and decipher Problem Driver Pointer System (PDPS) and Commercial Drivers License Information System (CDLIS) record checks; Apply Fraudulent Document Recognition to recognize authentic documents such as birth certificates, social security cards, court documents, and various immigration documents
  • Conduct an online verification of social security numbers via the Social Security Online Verification System (SSOLV)
  • Interpret response
  • Conduct an online verification of birth certificates via the Electronic Verification of Vital Events System (EVVERS)
  • Interpret response
  • Conduct an online verification of immigration documents via the Systematic Alien Verification for Entitlements System (SAVE)
  • Interpret response
  • Conduct an online verification of driver license photo via the Digital Image Access and Exchange (DIAE) System
  • Explain Federal Motor Carrier Safety Administration physical qualifications to commercial applicants; enter certification on applicant's CDLIS record
  • Conduct knowledge and skill examinations: Administer ten separate types of knowledge examinations; Administer audio examinations; Correct and explain errors relative to the ten types of knowledge examinations; Determine appropriate test(s) for approved applicants; Conduct vehicle inspections in accordance with state law and safety requirements; Understand and recognize the proper operation of all types of motor vehicles while conducting road tests; Apply refined communication skills while administering driver examinations in order to avoid confusion, misunderstandings, and apprehension; Administer tests for commercial driver license endorsements, restriction removal, and class upgrades; Conduct commercial driver testing in tractor-trailers, truck-trailers, large trucks, school and passenger buses to comply with Federal Motor Carrier Safety Regulations and the Federal Motor Carrier Safety Improvement Act
  • Comply with the federal USA PATRIOT ACT pertaining to hazardous materials; determine eligibility, explain TSA procedures for threat assessments
  • Conduct a DLN survey on commercial applicants to comply with the federal Motor Carrier Safety Improvement Act; determine previous states licensed in; initiate driver information from previous states
  • Conduct noncommercial driver testing in passenger cars and conduct motorcycle skill tests
  • Correctly review medical information to determine license restrictions: Administer vision examinations to all age groups by use of telebinocular vision equipment; Interpret and determine what, if any, restrictions are to be applied; Recognize, and when necessary, make proper vision referrals; Approve or reject final vision results
  • Interpret, translate, and communicate vision specialist reports; Translate medical terminology to properly apply the required driving restrictions; Recognize medical conditions for all age groups and determine if a physical report is necessary; Conduct proper verbal inquiries in determining eligibility of commercial applicants prior to testing; Properly apply the required restrictions relevant to medical conditions; Conduct initial screening procedures at the front counter to determine possible
  • Utilize computer system for information management and operations: Effectively utilize data terminals; Effectively utilize portable and stationary data processing equipment; Create new records, update current records and utilize the system to effectively provide accurate records
  • Utilize web based and ITD mainframe systems; Properly utilize the digital driver license system; Translate and transfer out-of-state license information to the ND classification system; Issue licenses and identification cards as required
  • Report and troubleshoot equipment issues
  • Perform various administrative duties and responsibilities: Accurately complete numerous department documents; Review all documents produced for quality of content and presentation; Approve or disapprove applications and other required documents; Promote traffic safety education and customer service; Abide by department administrative regulations; Collect appropriate license fees; Follow proper receipting procedures; Correct and record entries; Complete daily audit; Make daily bank deposit; Update paperwork and mail out license/permits during non-automated situations; Support emergency situation control
  • Provide support to part-time and other sites.

Assistant Store Manager - Front of House

LaHaise Management dba Buffalo Wild Wings
Brookings, SD
11.2013 - 08.2015
  • Responsible for the dining room and bar during shifts I ran as an hourly manager
  • As an hourly manager I began to take on my clerical responsibilities listed above in the Assistant Store Manager section which included: administer accounts payable/receivable as appropriate; auditing cash drawers; prepared and processed employee payroll; coordinate daily front of the house and back of the house restaurant operations; conducted interviews, conducted employee performance evaluations, hired new staff, terminated staff; processing all new hires; I-9s, W-4s, and payroll; new hires training as well certifying the in house trainers; deliver superior service and maximize customer satisfaction, respond efficiently and accurately to customer complaints, regularly review product quality and research new vendors, organize and supervise shifts; appraise staff performance and provide feedback to improve productivity; estimate future needs for goods, kitchen utensils and cleaning products to ensure inventory levels; ensure compliance with sanitation and safety regulations; manage restaurant's good image and suggest ways to improve it; control operational costs and identify measures to cut waste; create detailed reports on weekly, monthly and annual revenues and expenses; promote the brand in the local community through word-of-mouth and restaurant events; recommend ways to reach a broader audience (e.g
  • Discounts and social media ads), and implement policies and protocols that will maintain future restaurant operations
  • During shift I served as the first line of defense as the in house hospitality manager ensuring all guests had an exceptional experience
  • If guests or staff encountered an issue, it was my job to make things right again by providing exceptional customer service and continually being there to help my staff with their needs
  • Community outreach event planning and staff activities; I volunteered and planned different types of events as well as published a monthly newsletter
  • We participated in the Relay for Life; in 2013 I was the team co-captain as well as a fundraiser
  • In 2015 I was in charge of fundraising for the Relay for Life, Polar Plunge, and Special Olympics Torch Run.

Hourly Manger/Wing Certified Trainer

Buffalo Wild Wings
Brookings, SD
08.2012 - 11.2013
  • Responsible for the dining room and bar during shifts I ran as an hourly manager
  • As an hourly manager I began to take on my clerical responsibilities listed above in the Assistant Store Manager section which included: administer accounts payable/receivable as appropriate; auditing cash drawers; prepared and processed employee payroll; coordinate daily front of the house and back of the house restaurant operations; conducted interviews, conducted employee performance evaluations, hired new staff, terminated staff; processing all new hires; I-9s, W-4s, and payroll; new hires training as well certifying the in house trainers; deliver superior service and maximize customer satisfaction, respond efficiently and accurately to customer complaints, regularly review product quality and research new vendors, organize and supervise shifts; appraise staff performance and provide feedback to improve productivity; estimate future needs for goods, kitchen utensils and cleaning products to ensure inventory levels; ensure compliance with sanitation and safety regulations; manage restaurant's good image and suggest ways to improve it; control operational costs and identify measures to cut waste; create detailed reports on weekly, monthly and annual revenues and expenses; promote the brand in the local community through word-of-mouth and restaurant events; recommend ways to reach a broader audience (e.g
  • Discounts and social media ads), and implement policies and protocols that will maintain future restaurant operations
  • As a Wing Certified Trainer: Provided on the job training of new employees
  • Oversaw new trainee paperwork completion
  • Attended meetings to discuss new promotions
  • Participated in company outreach events.

Education

B.S. - Communications; Broadcast Journalism Specialization -

South Dakota State University
12.2013

Skills

  • Sales and Training
  • Marketing
  • Customer Service
  • Supervision and Development
  • Compliance
  • Communication
  • Problem Solving
  • Data Management
  • Event Planning
  • Fundraising
  • Hospitality Management
  • Training and Onboarding
  • HIPAA Compliance
  • Problem-Solving
  • Registration and Admissions
  • EMR
  • Regulatory Compliance
  • Process Improvement
  • Building Rapport and Credibility
  • Professional Demeanor

References

  • Kyle Wright, Associate Director of Membership Strategy, Sam's Club, Bentonville, AR, 479-277-8784
  • Mark Anderson, Drivers License Examiner Supervisor, ND DOT, Bismarck, ND, 701-400-0223

Timeline

Patient Access Representative

Sanford Health
03.2023 - Current

Sales and Training Manager - Membership

Sam's Club
10.2020 - 03.2023

Hourly Front of House Manager - prn

LaHaise Management dba Buffalo Wild Wings
08.2016 - 10.2020

Drivers License Examiner II

North Dakota Department of Transportation, Drivers License Division
08.2015 - 08.2020

Assistant Store Manager - Front of House

LaHaise Management dba Buffalo Wild Wings
11.2013 - 08.2015

Hourly Manger/Wing Certified Trainer

Buffalo Wild Wings
08.2012 - 11.2013

B.S. - Communications; Broadcast Journalism Specialization -

South Dakota State University

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Sara Bender