Sara Berg
Kissimmee,FL
Summary
Experienced and reliable individual backed with 5+ years of experience in customer service in a variety of different settings. Resourceful problem solver who is dedicated to find resolutions for concerns that are brought forward by guests. Strong skills in working as a part of a team and independently. Strong dedication to helping guests resolve issues with an innate ability to represent and uphold the Disney image.
Overview
3
3
years of professional experience
Work History
Walt Disney World Resort
Park Greeter / Trainer
05.2022 - Current
- Efficiently multi-task while ensuring the safety of guests by implementing park procedures and policies.
- Demonstrate strong communication skills by providing detailed directions to guests, de-escalating tense situations, and resolve any guest concerns.
- Train and educate the next generation of cast members on the procedures of the location with a friendly and welcoming demeanor.
Walt Disney World Resort
Merchandise Hostess
01.2022 - 05.2022
- Balanced the needs of multiple guests simultaneously in a timely and efficient manner in a high-paced retail environment.
- Demonstrate strong communication skills by greeting guests, providing product recommendations, organizing inventory, and attending to any concerns brought forward by guests.
- Provided exceptional guest satisfaction by providing accurate cash transaction in a courteous manner.
Walt Disney World Resort
Food And Beverage Hostess
06.2021 - 01.2022
- Provided exceptional service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained compliance with the location's policies and procedures regarding food safety, sanitation, and quality.
- Communicated effectively with the culinary team to help deliver accurate and well-presented food orders to guests.
Education
Bachelor of Arts - Communications
Purdue Fort Wayne
Fort Wayne, IN05.2021
Skills
- Flexibility
- Communication
- Ability to operate POS systems
- Microsoft Word, Excel, Powerpoint
- Personable
- Conflict resolution
- Multi-tasking
- Responsibility
Timeline
Walt Disney World Resort
Park Greeter / Trainer
05.2022 - Current
Walt Disney World Resort
Merchandise Hostess
01.2022 - 05.2022
Walt Disney World Resort
Food And Beverage Hostess
06.2021 - 01.2022
Bachelor of Arts - Communications
Purdue Fort Wayne
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