Sara Berić
Philologist
Novi Sad
Summary
Detail-oriented professional with bilingual abilities. Well-educated and poised with communication skills.Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow.Contributes understanding of needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Concierge/Reception/Host
Hotel Tara
01.2023 - 09.2024
- Welcoming guests, serve welcome drink, check in, booking restaurants, plane tickets, medicals, beauty services, rent-a-car, fulfilling guests wishes, responsible for the stay of VIP guests
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Slot attendant/Casino Host
Merit International Casino Splendid
06.2022 - 12.2022
- Counting (electronic and mechanical), Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
- Identifying premium players and attract them to the casino, negotiating with the players based on their level of play and arranging accommodations, F&B VIP service and also other services for players
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
Slot attendant/Cashier
Admiral Club
01.2020 - 05.2022
- Payments, reports any other problems in the machines or progressive systems, paying slot jackpots, providing assistance to players and exchanging currency
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Troubleshot machine malfunctions and diagnosed root causes.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
Hostess
Svecana sala’’Tamaris’’
04.2018 - 09.2019
- Welcoming guests to the venue, manage reservations, escorting guests to assigned dining bar or area, assist wait staff in need, make sure that guests feel welcomed, cared for and valued
Education
High School Degree - Philologist
Karlovacka gymnasium
09.2016 - 05.2020
Skills
Public speaking
Problem solving
Cash handling
Communication
Decision-making
Marketing
Customer service
Event planning
Guest relations
Highly adaptable
Excellent multitasking
Personal Information
- Date of Birth: 08/28/01
- Nationality: Serbian
- Driving License: B (car license)
- Marital Status: Single
Certification
Certificate from the National Bank of Serbia for foreign exchange operations. (NBS)
Timeline
Concierge/Reception/Host
Hotel Tara
01.2023 - 09.2024
Slot attendant/Casino Host
Merit International Casino Splendid
06.2022 - 12.2022
Slot attendant/Cashier
Admiral Club
01.2020 - 05.2022
Hostess
Svecana sala’’Tamaris’’
04.2018 - 09.2019
High School Degree - Philologist
Karlovacka gymnasium
09.2016 - 05.2020
Certificate from the National Bank of Serbia for foreign exchange operations. (NBS)
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