Sara-beth Burnett
Portage,WI
Summary
Dynamic professional with extensive experience at Marriott International, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency through effective communication and attention to detail. Skilled in database management and conflict resolution, consistently delivering exceptional results and fostering positive relationships with clients and colleagues.
Overview
10
10
years of professional experience
Work History
Personal Care Attendant
Touch of Class
04.2018 - 04.2025
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with mobility and personal hygiene, promoting independence and well-being.
- Administered medications according to prescribed schedules, ensuring accuracy and adherence to health plans.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client progress and reported changes to medical staff, enhancing communication within care teams.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
Administrative Associate
Marriott International, Inc.
01.2017 - 04.2018
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in preparing reports and presentations, contributing to data-driven decision-making processes.
- Implemented process improvements that reduced administrative errors and enhanced workflow consistency.
- Liaised with various departments to ensure seamless information flow and project alignment.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate records of staff member's attendance and break adherence to maintain proper guest coverage.
Nest Coach
Marriott International, Inc.
01.2016 - 01.2017
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Conducted performance evaluations to ensure team alignment with organizational goals and standards.
- Facilitated regular team meetings to discuss progress, address challenges, and share best practices.
- Analyzed operational data to identify trends, informing decision-making processes for continuous improvement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Reservation Phone Agent
Marriott International, Inc.
06.2015 - 01.2016
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided personalized service to guests, enhancing overall guest satisfaction ratings.
- Mentored new agents on best practices for customer engagement and conflict resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Assisted in training new hires, sharing best practices and ensuring their seamless integration into the team.
Education
Hospitality Management Certificate - Hospitality
Austin Community College
Austin, TX06-2012
Skills
- Microsoft Office
- Record keeping
- Database management
- Team collaboration
- Attention to detail
- Data entry
- Time management
- Customer service
- Effective communication
- Emotional intelligence
- Conflict resolution
Timeline
Personal Care Attendant
Touch of Class
04.2018 - 04.2025
Administrative Associate
Marriott International, Inc.
01.2017 - 04.2018
Nest Coach
Marriott International, Inc.
01.2016 - 01.2017
Reservation Phone Agent
Marriott International, Inc.
06.2015 - 01.2016
Hospitality Management Certificate - Hospitality
Austin Community College