Sara B. Hernandez
Saint Augustine,FL
Summary
Multi-faceted, results oriented Chief Operations and Compliance Officer and Employment Law Executive with a proven ability to develop and implement strategies which support business objectives and creatively manage human capital. Possess a solid educational foundation combined with extensive experience transforming business objectives into tangible plans of action that ensure a competitive advantage in the global marketplace. Analytical problem solver and visionary leader who facilitates organizational compliance and growth.
Overview
28
28
years of professional experience
Work History
Chief Operations Officer
Alpha Omega Miracle Home
01.2023 - Current
- Corporate compliance and program development
- Strategic planning, budgeting and operations management
- Oversee all aspects of Affordable Housing, Adoption, Residential Programs, Thrift Store Operations, Development and Office Administration
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Supported business growth through strategic planning and process development.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Works effectively in fast-paced environments.
Organizational Consultant/Career Coach/Trainer
Inner Dynamics
01.2003 - 01.2023
- Consults in the field of training and development, compliance, risk management, human resource management, organizational change, motivation and incentives
- Develops and administers training programs on any topics
- Conducts HR procedures for small businesses
Director of Children and Youth Services
Shores United Methodist and Champion Church
01.2005 - 01.2015
- Responsible for providing program development and hosting safe educational environment for elementary, middle and high school youth through weekly meetings, small groups and events in the community
Human Resources Manager
Sawgrass County Club
01.2012 - 01.2014
- Strategic business partner responsible for total human resource functions, legal, compliance, audit and risk management
- Implemented cutting edge performance management, recognition, succession planning and professional development programs
- Designed and implemented recruitment program and on-boarding process
- Successfully managed worker’s compensations, corporate benefits and 401K plan
- Implemented and oversaw ADP payroll system
- Administer disaster planning, EEOC and OSHA reporting requirements
- Developed new employee handbook, policies and procedures manual and job descriptions to comply with legal mandates
Director of Human Resources and Chief Operations Office
Early Learning Coalition of Flagler and Volusia Counties, Inc./Child Care Resource Network
01.2006 - 01.2009
- Strategic business partner responsible for total human resource functions, legal, compliance, audit and risk management
- Implemented cutting edge performance management, recognition, succession planning and professional development programs
- Designed and implemented recruitment program and on-boarding process
- Successfully managed worker’s compensations, corporate benefits and 401K plan
- Implemented and oversaw ADP payroll system
- Administer disaster planning, EEOC and OSHA reporting requirements
- Developed new employee handbook, policies and procedures manual and job descriptions to comply with legal mandates
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
Compliance Officer and HR Executive
Family First Mortgage Corporation
01.2005 - 01.2006
- Developed and managed Human Resources department
- Provided national compliance/risk management, executive coaching, conflict management and employee relations
- Design and implementation of organizational policies and procedures, handbook, job descriptions, branch manuals and orientation kits
- Designed and executed employment satisfaction survey and strategies resulting in organizational restructuring and culture change
- Developed and delivered training programs and employee orientations
- Restructured and maintained national recruitment program by centralizing talent sourcing, streamlining applicant flow and training department managers
- Analysis of market trends and restructuring of job grades and compensation structure
- Oversaw ADP payroll system
HR Generalist/Wellness Coordinator
Trans-Lux Corporation
01.2004 - 01.2005
- Developed and implemented motivational incentives program to boost productivity
- Results included creative, cost-effective weekly activities that were geared toward increasing intrinsic and extrinsic satisfaction of employees
- Developed, marketed and implemented Corporate Wellness Program
- Developed and executed training programs in the areas of Electrical Safety Training, Hazardous Materials, Employee Orientation/Organizational Culture
- Survey development and analysis to create new marketing techniques for the sales department
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
Human Resource Specialist
Wellcraft Marine
01.2002
- Oversee human resource operation including employee relations, conflict management issues, compliance, payroll processing, benefits policies, HRIS orientation training, staffing and termination procedures
- Write, design and oversee production of bi-monthly newsletter
- Aid in the facilitation of employee incentive and recognition program
- Strategic partner in corporate reorganization process
Assistant Manager
American Eagle Outfitters/Bombay Company/J Riggins
01.1997 - 01.2001
Education
Employment Law Specialist Certification -
George Washington University/Council on Education
MA - Industrial Organizational Psychology, Organizational Consultation Development and Human Resources System
University of New Haven
BA - Psychology
University of South Florida
Skills
- Training and Development
- Talent Acquisition and Retention
- Employee Relations and Conflict Resolution
- Compensations & Reward Programs
- Local, State and Federal Compliance Management
- Risk/Change Management
- Organizational/Consumer Satisfaction Analysis
- Corporate Communication Specialist
- Policy/Procedure Development and Implementation
- Strategic Planning and Alignment
Timeline
Chief Operations Officer
Alpha Omega Miracle Home
01.2023 - Current
Human Resources Manager
Sawgrass County Club
01.2012 - 01.2014
Director of Human Resources and Chief Operations Office
Early Learning Coalition of Flagler and Volusia Counties, Inc./Child Care Resource Network
01.2006 - 01.2009
Director of Children and Youth Services
Shores United Methodist and Champion Church
01.2005 - 01.2015
Compliance Officer and HR Executive
Family First Mortgage Corporation
01.2005 - 01.2006
HR Generalist/Wellness Coordinator
Trans-Lux Corporation
01.2004 - 01.2005
Organizational Consultant/Career Coach/Trainer
Inner Dynamics
01.2003 - 01.2023
Human Resource Specialist
Wellcraft Marine
01.2002
Assistant Manager
American Eagle Outfitters/Bombay Company/J Riggins
01.1997 - 01.2001
MA - Industrial Organizational Psychology, Organizational Consultation Development and Human Resources System
University of New Haven
BA - Psychology
University of South Florida
Employment Law Specialist Certification -
George Washington University/Council on Education
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