Summary
Overview
Work History
Education
Skills
Timeline
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Sara Biddle

Oak Creek,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong leader and problem-solver trusted to utilize decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Chief Administrative Officer

Pelican Chemicals, Inc
11.2019 - Current
  • Efforts directly helped drive 30% growth in annual revenue over 5 years, with YOY margin growth.
  • Achieved margins of 30-40% on all new business won.
  • Opened 2 new production facilities.
  • Expanded business operations into 18 new states.
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
  • Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
  • Domestic and import raw materials purchasing and vendor relations management.
  • Bid, contract, and commercial sales and customer relations management.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.
  • Managed financial, operational and human resources to optimize business performance.

National Accounts Sales Specialist

Bunzl Distribution
01.2016 - 07.2018
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Selected to implement company's first dedicated National Account Customer Contact Center.
  • Directly managed team of 6.
  • Established and maintained relationships with internal and external teams to promote successful outcomes.
  • Maintained pricing integrity / resolved AR and IT issues.
  • Supported client during transition of over 6000 locations to SAP ordering platform.
  • Provided ongoing education, support, and troubleshooting for internal partners, and customer end users to help ensure successful software transition.
  • Identified IT issues that caused major customer impact and partner with internal and customer teams to resolve.
  • Teaching, training, and developing top performing CSR team.
  • HR Support - Onboarding, Recruitment, Training, Performance Reviews, performance correction.

Sales Manager

Thrifty Car Rental
06.2002 - 11.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

Some College (No Degree) - Art

Jefferson College
Hillsboro, MO

Skills

  • Business Process Improvement
  • Employee Motivation and Performance
  • Business Development and Planning
  • Domestic and International Purchasing & Logistics Management
  • Operational Improvements
  • Data Analysis
  • Results Orientation
  • Accounts Payable and Accounts Receivable
  • Analytical and Critical Thinker
  • Customer Experience
  • Project Management

Timeline

Chief Administrative Officer

Pelican Chemicals, Inc
11.2019 - Current

National Accounts Sales Specialist

Bunzl Distribution
01.2016 - 07.2018

Sales Manager

Thrifty Car Rental
06.2002 - 11.2015

Some College (No Degree) - Art

Jefferson College

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Sara Biddle