Talented MarketPoint Sales Representative, with in-depth Medicare and CMS regulation knowledge. Experienced in providing tailored solutions to clients, enhancing networks, and account management. Outgoing individual with great task prioritization skills and entrepreneurial spirit.
Results-oriented sales worker, who engages with customers to help establish rapport. Proven track record of building customer relationships, sales enablement, and successfully closing sales. Committed to the well-being of the client and exceeding sales goals.
Driven leader with strong problem-solving and customer service skills with over a decade of experience in the Hospitality Business. Dedicated to providing the highest level of customer service and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. A team player, while prioritizing functionality and strategic marketing to boost sales.
Overview
4
4
years of professional experience
10
10
Years of Hospitality Business Experience
Work History
MarketPoint Sales Representative
Humana
02.2023 - 04.2025
Worked in the community, networked, hosted Medicare educational events, marketed Medicare products, did fieldwork to create new business, and sustained existing relationships.
Made sales presentations to potential qualified Medicare participants at their homes, doctors' offices, etc. using approved governmental guidelines, as well as conducting on-site presentations to prospective seniors or senior groups to increase enrollment.
Managed over 200 members by assisting with claims and disputes among providers and the corporate office.
Worked at a Senior Professional Job Level under Job Classifications 2 - Professionals (EEO Codes-United States of America).
Telesales Agent
BroadPath
08.2022 - 12.2022
Obtained health insurance licenses in 50 states and DC, and successfully sold Medicare Advantage Plans to members across the country virtually.
Worked in compliance with local laws, Federal CMS regulations, Humana's standards, and frequently scored high on Humana's Behavioral Analytics for sales presentation quality.
Received 5-star ratings from member feedback about their expectations and needs being met.
Inside Sales Representative
HealthWorks
06.2021 - 10.2021
Assisted individuals through the important decision-making process of selecting a Medicare Advantage plan that matched their needs, and assisted them with enrollment by receiving warm inbound calls while delivering an outstanding customer experience while achieving monthly sales goals.
Managed hundreds of customer profiles by using CRM software and ensured the client's information was accurate and current.
Education
Bachelor of Science - Psychology
Indiana State University
Terre Haute, IN
05.2020
Hospitality Business
Michigan State University
East Lansing, MI
2009
Skills
Insurance Sales
Customer Service
Account Management
Marketing
Medicare
Medicaid
CMS
CRM
Compliance
HIPPA
Written and Oral Communication
Spanish
Microsoft Office Suite
MacOS
Activities
Indiana State University, Psi Chi – The International Honor Society in Psychology, 2019 – 2020
City Colleges of Chicago, Phi Theta Kappa – Honor Society, 2016
Certificates Licenses
Insurance Producer License NPR: 19593414
Volunteer Experience
The Red Cross, USA, Present
Northwest Compass, Mt Prospect, IL, 2023
The Hope Collective, Lake Zurich, IL, 2023
Nourishing Hope, Chicago, IL, 2023
East Alabama Food Bank, Auburn, AL, 2021
St. Patrick Catholic Church Soup Kitchen, Terre Haute, IN, 2020
Work Preference
Work Type
Full Time
Work Location
HybridRemoteOn-Site
Important To Me
Company CultureCareer advancementPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingFlexible work hours