Sara Blackerby

Promoted from Operations Manager; expanded into strategic leadership while retaining core operations functions.

• Spearheaded annual business planning aligned with performance goals, boosting operational outcomes.
• Streamlined CRM, pricing, calendar, and database systems to enhance efficiency and client tracking.
• Directed email marketing and led the “Let’s Be Fair” campaign, integrating stakeholder outreach and branding strategy.
• Served as primary signatory on all client contracts, NDAs, and SOWs to ensure compliance and onboarding speed.
• Designed onboarding and return-to-work programs, improving ramp-up time and retention.
• Produced the Annual DEI Conference Series; oversaw content, logistics, branding, and internal coaching.
• Managed virtual events (HONORS CLASS, MASTERS CLASS); led logistics, support, and post-event evaluations.
• Developed new services including bundled consultations and specialized DEI training.
• Oversaw client CRM (Trello), enabling centralized tracking of sector, contacts, and workload capacity.
• Led brand refresh, managing vendors and timelines for logo redesign and website updates.
• Consulted with legal, insurance, and property contacts as business continuity backup to Principal.
• Achieved Net Promoter Scores (NPS) of 70–90; 80%+ of attendees rated events “Excellent.”

Oversaw foundational operations, systems setup, and client delivery to support scalable DEI consulting services.

• Built foundational infrastructure for contracts, event planning, client tracking, and follow-ups.
• Developed scalable templates, proposals, and training decks to support consistent service delivery.
• Managed all invoices and conducted cost reviews to optimize tool spend.
• Created social media strategy and content calendar prior to hiring an Online Content Manager.
• Reviewed monthly client work to identify high-impact engagements for storytelling and reporting.
• Implemented internal project management tools to improve delivery visibility and accountability.
• Coordinated delivery of 200+ client sessions annually through detailed planning and logistics.
• Produced the first two Annual DEI Conferences, overseeing session planning and vendor coordination.

Directed enterprise-level product launches and lifecycle project management across IT, product, and business teams.

• Engineered a streamlined market launch planning process, accelerating time-to-market and increasing cross-departmental alignment.
• Managed project lifecycles from inception to closeout, ensuring adherence to timelines, compliance requirements, and strategic goals.
• Developed executive dashboards, RAID logs, and KPIs to track progress, manage risks, and inform leadership decisions.
• Translated complex project requirements into strategic updates and communication briefs for executive leadership.
• Launched a company-wide awareness campaign supported by training and intranet tools to build readiness for the new market launch planning process.

Managed internal sales communications strategy and cross-functional messaging to support major corporate initiatives.

• Directed internal sales communications, including crisis response during cybersecurity incidents and Federal Open Enrollment.
• Collaborated across departments to support enterprise-wide initiatives, ensuring unified messaging and operational cohesion.
• Planned and executed key programs such as sales training and open enrollment support.
• Managed vendor relationships to support scalable, cost-effective communications.
• Championed employee engagement and culture-building through targeted messaging and recognition programs.

• Created and customized proposal templates, marketing collateral, and sales enablement materials to support targeted campaigns.
• Collaborated cross-functionally to produce training decks and presentation assets for strategic client pitches.
• Streamlined proposal development workflows by aligning marketing, compliance, and sales inputs.

• Managed high-profile client accounts across national, municipal, and government sectors, ensuring satisfaction and retention.
• Served as subject matter expert (SME) on plan designs, including Consumer Directed Health Plans, Tiered Networks, and Personal Spending Accounts.
• Resolved escalated client issues, aligning with HR teams to deliver tailored employee education and benefits guidance.
• Strengthened client relationships by delivering proactive support and strategic recommendations.