Sara Blackerby
Senior Operations & Program Leader | Operations Strategy, Program Management, Executive Enablement
Weymouth,MA
Summary
Senior operations and program leader with 20+ years of experience driving operational strategy, cross-functional program execution, and stakeholder alignment across healthcare, consulting, and mission-driven organizations.
Proven track record of building scalable processes, optimizing workflows, and leading high-visibility initiatives that improve engagement, delivery consistency, and business outcomes. At Diversity@Workplace Consulting Group, led operational and client-delivery initiatives resulting in NPS scores exceeding 90 and stronger enterprise-client engagement.
Known for translating complex strategy into executable plans, partnering with executives and cross-functional teams, and bringing structure to fast-moving, ambiguous environments. Strengths include program governance, process improvement, communications enablement, and change management.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Senior Operations Manager
Diversity@Workplace Consulting Group
Burlington, MA
06.2023 - 07.2025
- Led operations strategy and delivery execution across a portfolio of enterprise DEI clients, supporting 80+ organizations nationwide.
- Designed and scaled internal operating models, workflows, and governance rhythms to improve delivery consistency and operational efficiency.
- Partnered with executive leadership on program planning, resource allocation, and client engagement strategy across multi-stakeholder initiatives.
- Established performance metrics and operational dashboards to track outcomes, inform decision-making, and drive continuous improvement.
- Achieved measurable gains in client satisfaction, including Net Promoter Scores (NPS) exceeding 90.
Operations Manager
Diversity@Workplace Consulting Group
Burlington, MA
01.2021 - 06.2023
- Established foundational operations, systems, and delivery infrastructure to support the firm’s growth into scalable DEI consulting services.
- Built and standardized contracts, client tracking, invoicing workflows, and service delivery processes.
- Developed reusable templates, proposals, and training materials to improve consistency and efficiency across engagements.
- Implemented internal project management tools and operating practices to increase delivery visibility, accountability, and cross-team coordination.
- Managed vendor relationships, invoices, and cost reviews to optimize tool spend and operational risk.
- Coordinated delivery of 200+ client sessions annually and supported planning and execution of two annual DEI conferences.
Senior Project Manager, Product Operations
Blue Cross Blue Shield of Massachusetts
Boston, MA
02.2017 - 08.2019
- Directed enterprise-level product launches and lifecycle initiatives across IT, product, marketing, sales, and operations teams.
- Engineered a standardized market-launch planning and governance process, accelerating time-to-market and improving cross-departmental alignment.
- Managed complex project lifecycles from initiation through closeout, ensuring adherence to timelines, compliance requirements, and strategic objectives.
- Developed executive dashboards, RAID logs, and KPI frameworks to track progress, manage risk, and support data-driven leadership decisions.
- Translated complex requirements into clear executive communications, readiness plans, and stakeholder updates.
- Led company-wide launch readiness efforts, including training, change communications, and intranet tools to support adoption of new products and processes.
Sales Communications Manager
Blue Cross Blue Shield of Massachusetts
Quincy, MA
05.2012 - 02.2017
- Led internal sales communications strategy and cross-functional messaging to support major enterprise initiatives and organizational change.
- Directed high-visibility communications during critical events, including cybersecurity incidents and Federal Open Enrollment periods.
- Partnered with product, operations, IT, and leadership teams to ensure unified messaging and operational alignment across the organization.
- Planned and executed large-scale programs supporting sales readiness, training initiatives, and open enrollment campaigns.
- Managed external vendors and agency partners to deliver scalable, cost-effective communications solutions.
- Championed employee engagement and culture-building initiatives through targeted messaging, recognition programs, and internal campaigns.
Marketing Client Services Specialist
Blue Cross Blue Shield of Massachusetts
Quincy, MA
08.2011 - 05.2012
- Created and customized proposal templates, marketing collateral, and sales enablement materials to support targeted client and broker campaigns.
- Partnered cross-functionally with sales, marketing, and compliance teams to produce training decks and presentation assets for strategic pitches.
- Streamlined proposal development workflows by aligning marketing, compliance, and sales inputs, improving turnaround time and consistency.
Senior Account Service Consultant
Blue Cross Blue Shield of Massachusetts
Quincy, MA
01.2006 - 08.2011
- Managed complex client accounts across national, municipal, and government sectors, supporting satisfaction, retention, and long-term relationships.
- Served as a subject matter expert (SME) on health plan design, including Consumer-Directed Health Plans, Tiered Networks, and Personal Spending Accounts.
- Partnered with employer HR teams to resolve escalated issues and deliver tailored employee education and benefits guidance.
- Provided consultative recommendations to clients by analyzing plan options, coverage requirements, and organizational needs.
- Strengthened client relationships through proactive communication, issue resolution, and trusted advisory support.
Education
Some College (No Degree) - Business Administration, Management
Western Governors University
Salt Lake City, UTSkills
- Operations strategy and project management
- Diversity, equity, and inclusion strategy
- Workflow optimization
- Marketing and event planning
- Cross-functional leadership
- CRM systems management
- Internal communications
- Team training and facilitation
- Budget oversight
- Stakeholder engagement
- KPI and performance metrics
Certification
- Lean Six Sigma Green Belt – Quality & Productivity Solutions (QPS), 2026
- CERTIFIED GURU Email Specialist – GURU Media Hub, May 2025
- Certificate in Business Essentials, WGU College of Business – March 2021
- Certificate in Diversity, Equity & Inclusion in the Workplace, University of South Florida Muma College of Business
- Stand Against Racism Campaign Participant, YW Boston – 2022 & 2023
Affiliations
- Community LED, Women's Inclusion Network (2018 to 2019)
- Advanced Care Illness Coach, Blue Cross Blue Shield of Massachusetts (2018-2019)
- BCBSMA Corporate Coach Mentor, Playworks New England (2016-2018)
- Served on the Sales Division's Associate Engagement Team (2011-2012)
- Served a full two-year term on the Blue Cross Blue Shield Foundation Catalyst Fund Review Committee (2008-2010)
- Blue Crew Member (2001-2019)
Accomplishments
- Partnership Award - First Quarter 2015
- Pinnacle Award Winner - 2014
- Spotlight Recognition Award -January 2011
- Climbing Higher, Third Quarter 2009
- Made It Happen Award, First Quarter 2007 & 2008
- Designation of Professional, Academy for Healthcare Management (2002)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Operations Manager
Diversity@Workplace Consulting Group
06.2023 - 07.2025
Operations Manager
Diversity@Workplace Consulting Group
01.2021 - 06.2023
Senior Project Manager, Product Operations
Blue Cross Blue Shield of Massachusetts
02.2017 - 08.2019
Sales Communications Manager
Blue Cross Blue Shield of Massachusetts
05.2012 - 02.2017
Marketing Client Services Specialist
Blue Cross Blue Shield of Massachusetts
08.2011 - 05.2012
Senior Account Service Consultant
Blue Cross Blue Shield of Massachusetts
01.2006 - 08.2011
Some College (No Degree) - Business Administration, Management
Western Governors University