Hi, I’m
Sara Bobbitt
Salisbury,NC
Summary
Dynamic leader with a proven track record at RV Proz, LLC, and Walgreens, enhancing customer relations and streamlining operations. Leveraged project management and critical thinking to boost efficiency and foster strong team collaboration. Excelled in inventory control, achieving significant improvements in stock accuracy and customer satisfaction.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
years of professional experience
Work History
RV Proz, LLC
Owner
01.2016 - 06.2024
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Improved team productivity by introducing innovative project management tools and techniques.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Expanded business into new markets.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Created and launched a preventative maintenance program for all types of RV's.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Streamlined repair order processes for increased efficiency and productivity.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Gathered information through research and vendor inquiries to provide job estimates.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
Walgreens
Inventory and Department Reset Specialist
01.2010 - 12.2013
Job overview
- Followed all company policies and procedures to deliver quality work.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
- Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Education
Wayzata High School, Plymouth, MN
High School Diploma
06.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Attention to Detail
- Inventory Control
- Teamwork and Collaboration
- Inventory organization
- Shipping and receiving
- Order picking and processing
- Heavy Lifting
- Maintaining stock levels
- Discrepancy Investigation
- Problem-Solving
- Clear Communication
- Critical Thinking
- Microsoft Office
- Time Management
- Workflow Planning
Timeline
Owner
RV Proz, LLC
01.2016 - 06.2024
Inventory and Department Reset Specialist
Walgreens
01.2010 - 12.2013
Wayzata High School
High School Diploma
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