Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SARA BOELKENS

Mountain Home,AR

Summary

Passionate educator with a talent for creating engaging learning environments and supporting students' educational journeys. Adept at implementing diverse instructional methods to cater to individual learning needs. Experienced in providing empathetic mentorship and guidance to students. Known for superior customer service skills, both in person and remotely, and excited to bring enthusiasm and dedication to the role of Youth Services Specialist at the Library, to continue fostering a love for learning in children and teens.

Overview

13
13
years of professional experience

Work History

Co-founder/ painter

RLB Painting
01.2023 - Current
  • Co-founded and managed a successful painting business, overseeing all aspects of operations including customer relations, project management, and team coordination
  • Provided exceptional customer service, ensuring client satisfaction and maintaining strong relationships
  • Managed project schedules, budgets, and resources to deliver high-quality painting services on time and within budget
  • Handled financial aspects such as invoicing, budgeting, and financial reporting

Remote Customer Service Specialist

Bite Ninja
06.2022 - 06.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Utilized strong communication and problem-solving skills to handle customer inquiries and effectively resolve issues in a remote work environment
  • Collaborated with remote team to ensure seamless customer experiences and maintain high customer satisfaction
  • Developed rapport with customers, fostering long-term relationships and repeat business
  • Managed high call volume while maintaining a courteous and professional demeanor

English Instructor

Mountain Home Public Schools
01.2017 - 06.2022
  • Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered
  • Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences
  • Collaborated with colleagues to develop cross-curricular projects that enriched the overall educational experience for students
  • Managed classroom behavior effectively by establishing clear expectations and consistently enforcing rules while maintaining a respectful atmosphere
  • Participated in professional development activities to stay current with literature trends

Probation Officer

Baxter County Juvenile Services
11.2011 - 12.2016
  • Conducted monthly supervision meetings with 85 clients, monitoring their compliance with court orders and generating comprehensive reports
  • Collaborated effectively with parents and school officials to support clients' success and address educational needs
  • Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries
  • Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision
  • Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files

Education

Master of Arts- Teaching -

University of Arkansas- Monticello

Graduate Certificate in Conflict and Dispute Resolution -

Missouri State University

Bachelor of Science- Criminal Justice Administration -

Missouri Southern State University

Associate of Arts - Education

Arkansas State University Mountain Home
Mountain Home, AR

Skills

  • Teaching English
  • Customer Service
  • Speaking Practice
  • Collaborative Learning
  • Telephone Etiquette
  • Multimedia Integration
  • Creative Thinking
  • Student Mentoring

Accomplishments

  • Teacher of the Month (April 2019)
  • Academy Teacher of the Month (2020)
  • Recipient of Arvest Bank "We Love Teachers" grant award (February 2021)

Timeline

Co-founder/ painter

RLB Painting
01.2023 - Current

Remote Customer Service Specialist

Bite Ninja
06.2022 - 06.2023

English Instructor

Mountain Home Public Schools
01.2017 - 06.2022

Probation Officer

Baxter County Juvenile Services
11.2011 - 12.2016

Master of Arts- Teaching -

University of Arkansas- Monticello

Graduate Certificate in Conflict and Dispute Resolution -

Missouri State University

Bachelor of Science- Criminal Justice Administration -

Missouri Southern State University

Associate of Arts - Education

Arkansas State University Mountain Home

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SARA BOELKENS