Sara Booth
Texarkana,USA
Summary
Versatile clinical support representative with 10 years of experience in medical office settings, specializing in patient care and administrative operations. Proven ability to manage high call volumes, schedule appointments, and maintain accurate electronic medical records (EMR). Demonstrated leadership in conflict resolution and compliance with healthcare regulations, achieving a 30% reduction in accounts receivable backlog. Committed to delivering exceptional customer service while ensuring patient confidentiality and satisfaction. Authorized to work in the US for any employer
Clinical support professional with significant experience in providing high-quality assistance in patient care. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in patient communication, medical documentation, and coordinating with healthcare providers. Valued for organizational skills, problem-solving abilities, and commitment to delivering exceptional support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Support Representative
Berkshire Osteopathic Health
03.2024 - 06.2025
- Resigned due to relocating.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical services.
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Receptionist/Office Assistant/Assistant Billing Manager
Care United Medical Center
12.2019 - 11.2023
- Resigned due to relocating
- Specialized in conflict resolution to reach peaceful outcome.
- Reinforced policies when patients became combative with the front desk.
- Worked closely with practice manager and clinical coordinator to maintain compliance with Medicare and VA billing issues.
- Initiated 72-hour window for Triwest patients to receive care and insure they could get their prescriptions filled at approved pharmacies.
- Reduced accounts receivable backlog by 30% through effective follow-up on unpaid claims
- Maintained up-to-date knowledge of medical coding updates, payer policies, and industry trends to ensure accurate billing practices
- Collaborated with healthcare providers to address any issues related to documentation requirements or missing information necessary for accurate billing
- Utilized strong observation skills to detect suspicious behavior or potential threats before they escalated
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Scheduled appointments for patients, coordinating with other departments as needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Verified insurance information and collected co-pays, streamlining the billing process
- Answered phone calls promptly and professionally, addressing inquiries or directing calls to appropriate staff members
- Managed patient flow by coordinating with medical staff to ensure timely check-ins and minimize wait times.
- Served as a liaison between patients/families/visitors/staff members during emergencies
- Achieved high levels of patient satisfaction through effective communication skills
- Demonstrated proficiency in using electronic health record (EHR) systems
Receptionist/Office Assistant
Banister-Lieblong Clinic
07.2017 - 04.2018
- Resigned due to relocating
- Multi-line phone experience.
- Scheduled appointments for 5 primary care physicians and 2 nurse practitioners.
- Created and updated patient information in system.
- Answered and directed incoming phone calls from patients, healthcare providers, and other stakeholders in a professional and courteous manner
- Scheduled patient appointments accurately using the electronic scheduling system, ensuring optimal utilization of medical office resources
- Provided detailed information about medical office services, including hours of operation, accepted insurances, and available specialties
- Assisted patients with inquiries regarding test results, prescription refills, and general medical questions within the scope of practice
- Maintained patient confidentiality by following HIPAA guidelines when handling sensitive information over the phone
- Managed high call volumes effectively by prioritizing urgent matters while maintaining quality customer service standards
Unit Clerk
Christus St. Michael
10.2008 - 07.2011
- Multi-line phone experience, with EMR to enter orders
- Trained new hires.
- Tracked and maintained office assets and ordered supplies.
- Scheduled post-op appointments with surgeon and primary care doctor.
- Ordered evaluations for PT/OT and nutrition along with lab work and radiological testing.
- Greeted and directed professional visits.
- Answered customer queries in person, by telephone and via e-mail messages.
Education
High School Diploma - undefined
Genoa Central High School
Texarkana, AR01.2002
Skills
- FRONT DESK (10 years)
- Microsoft Excel
- HIPAA (10 years)
- Medical terminology
- Medical Office Experience (10 years)
- Medical Terminology (10 years)
- Customer Service (10 years)
- Order Entry (6 years)
- Medical Records
- Microsoft Office
- OUTLOOK (5 years)
- EMR Systems (10 years)
- Medical records
- Medical Billing
- Insurance Verification (7 years)
- Patient Care
- Phone etiquette
- Customer service
- Multi-line Phone Systems (10 years)
- Medical Scheduling (10 years)
- Cash handling
Certification
Driver's License
References
Maria Holman-Office Manager BOH (413) 884-2438
Jenny Seelinger- clinical coordinator CUMC (936) 275-7516
Darlene Collins-coworker BOH-(413) 822-5115
Loly Ramos-coworker BOH (413) 841-9617
Timeline
Clinical Support Representative
Berkshire Osteopathic Health
03.2024 - 06.2025
Receptionist/Office Assistant/Assistant Billing Manager
Care United Medical Center
12.2019 - 11.2023
Receptionist/Office Assistant
Banister-Lieblong Clinic
07.2017 - 04.2018
Unit Clerk
Christus St. Michael
10.2008 - 07.2011
High School Diploma - undefined
Genoa Central High School