Sara Boufakhreddine
Port Huron,MI
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
16
16
years of professional experience
Work History
Receptionist
Svsvision
07.2024 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated their records.
- Verified patients' insurances and authorized eligibilities.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Housing Specialist
Blue Water Community Action
03.2021 - 07.2024
- Researched and procured housing opportunities
- Determined client eligibility for programs
- Provided crisis intervention and support services
- Conducted screenings and assessments using required instruments
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete eligibility process and re-certifications
- Assisted applicants in filling out housing applications and verifying assets.
Telemarketing Agent
Innovative Teleservices Inc.
09.2019 - 02.2021
- Contacted private individuals by phone to collect donations for causes like child cancer, breast cancer and veteran’s relief
- Achieved sales target daily by collecting donations
- Provided timely, courteous and knowledgeable responses to information requests
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automated systems
- Processed customer payments.
- Completed daily cold calling and outreach to build sales pipeline.
Customer Service Agent
Kmart
07.2019 - 09.2019
- Responded to customer requests for unavailable products and suggested other suitable options
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Performed exchanges of products that customers didn’t want
- Performed Western Union transactions along with money orders and handled customers’ Sears credit card payments
- Worked on a check out when short of cashiers and handled transactions
- Handled distribution of petty cash on opening shifts and collected them on closing shifts, in addition to performing check ups on it during the day.
Assistant Store Manager
Zoughaib & Co. Jewelry
11.2017 - 03.2019
- Trained employees in inventory practices, Dolphin system and product knowledge, contributing to increase in customer satisfaction ratings
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Processed credit and debit cards payments and returned proper change for cash purchases
- Performed minor repairs and replenishments of jewelry and took care of displays
- Assisted associates with closing and opening.
Sales Executive
Zoughaib & Co. Jewelry
10.2011 - 11.2017
- Developed and implemented new sales strategies to update product lines
- Implemented professional sales presentations creatively communicate product quality and market comparisons
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Conducted internal and external product training, prepared and executed sales presentations
- Dealt with special orders, inventories, repairs, displays, opening and closing, and securing safes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Marketing Executive
Siyaha Invest
09.2010 - 01.2011
- Collaborated with advertising and promotion managers to promote products and services
- Determined target audiences for products and aligned campaigns with demographics
- Promoted company’s products and achieved targets.
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
Customer Service Agent
The Sultan Center
06.2010 - 09.2010
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Consulted with customers needs to address and resolve concerns
- Helped company maintain exceptional client service ratings on external audits
- Maintained and updated filing, inventory, mailing and database systems
- Investigated and solved routines, complex and long-standing customer issues every day
- Returned all routine and general customer calls in good time.
Cost Controller
T.G.I. Friday’s
09.2009 - 05.2010
- Created internal controls and corrective actions to reduce risk of deficiencies
- Managed cash flows to optimize year-end tax benefits
- Managed accounting, payroll and financial reporting activities
- Advised executives on contracts with significant financial implications
- Prepared variance analyses and ensured accounting activities were supported and documented
- Reviewed sales numbers and calculated commissions
- Validated systems and procedures to support program implementation and streamline auditing processes.
Head Waitress
T.G.I. Friday’s
06.2008 - 08.2009
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast
- Educated guests on daily specials and menu offerings
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Updated repeat customers on menu changes to maintain quality service relationships.
Education
Some College (No Degree) - Business Administration and Management
American University of Lebanon
Beirut LebanonSome College (No Degree) - English Literature
Arab Open University
Beirut LebanonLebanese Baccalaureate - Humanities
Kornayel High School
Lebanon2007
Skills
- Effective communication
- Inbound and outbound calling
- Bilingual Arabic and English
- Fair Housing Regulations
- Referrals and networking
- Employee coaching
- High-energy attitude
- Orienting and training
- Time Management
- Data Entry
- Affordable Housing Knowledge
Languages
Arabic
Native or Bilingual
Timeline
Receptionist
Svsvision
07.2024 - Current
Housing Specialist
Blue Water Community Action
03.2021 - 07.2024
Telemarketing Agent
Innovative Teleservices Inc.
09.2019 - 02.2021
Customer Service Agent
Kmart
07.2019 - 09.2019
Assistant Store Manager
Zoughaib & Co. Jewelry
11.2017 - 03.2019
Sales Executive
Zoughaib & Co. Jewelry
10.2011 - 11.2017
Marketing Executive
Siyaha Invest
09.2010 - 01.2011
Customer Service Agent
The Sultan Center
06.2010 - 09.2010
Cost Controller
T.G.I. Friday’s
09.2009 - 05.2010
Head Waitress
T.G.I. Friday’s
06.2008 - 08.2009
Some College (No Degree) - Business Administration and Management
American University of Lebanon
Some College (No Degree) - English Literature
Arab Open University
Lebanese Baccalaureate - Humanities
Kornayel High School