Sara Box
White Bear Lake,MN
Summary
Dynamic and detail-oriented professional with a proven track record at Best Western Plus White Bear Country Inn, excelling in customer service and effective communication. Adept at managing high-volume inquiries and fostering positive relationships, I bring strong cash management skills and a commitment to enhancing guest experiences through thoroughness and critical thinking.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Best Western Plus White Bear Country Inn
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Cashier Team Lead
Holiday Gas Station
01.2022 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Make-Up Certificate - Make-Up Artistry
Bellus Academy
Poway, CA04-2012
GED -
Tartan Senior High
Oakdale, MN06-2006
Skills
- Customer service
- Thoroughness in tasks
- Effective time management
- Effective communication through listening
- Cash management
- Professional phone communication
- Organized scheduling coordination
- Clear and concise messaging
- Workplace organization
- Scheduling appointments
- Customer service in hospitality
- Secure data handling
- Critical thinking and problem-solving
- Customer service
- Experience with multi-line communication systems
- Efficient call routing
- Organized mail distribution
- Customer support expertise
- Effective listening abilities
Timeline
Front Desk Receptionist
Best Western Plus White Bear Country Inn
04.2023 - Current
Cashier Team Lead
Holiday Gas Station
01.2022 - 02.2023
Make-Up Certificate - Make-Up Artistry
Bellus Academy
GED -
Tartan Senior High
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